Journal of Retailing and Consumer Services

2008 - 2025

Current editor(s): Harry Timmermans

From Elsevier
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Volume 18, issue 6, 2011

The effect of default options on choice—Evidence from online product configurators pp. 483-491

Andreas Herrmann, Daniel Goldstein, Rupert Stadler, Jan R. Landwehr, Mark Heitmann, Reto Hofstetter and Frank Huber

Paying the piper: Performing rights organizations and their role in the retail function pp. 492-499

Elyria Kemp, Chinna Natesan, Aberdeen Leila Borders and Steven W. Kopp

Determinants of restaurant's owners/managers selection of wines to be offered on the wine list pp. 500-508

Lucie Sirieix, Remaud, Hervé, Larry Lockshin, Liz Thach and Terry Lease

The perceived autonomy–perceived service climate relationship: The contingency effect of store-level tenure diversity pp. 509-520

Seigyoung Auh, Bulent Menguc, Michelle Fisher and Abeer Haddad

Context and mobile services' value-in-use pp. 521-533

Johanna Gummerus and Pihlström, Minna

Credit cards in a Chinese cultural context—The young, affluent Chinese as early adopters pp. 534-541

Steve Worthington, Frauke Mattison Thompson and David B. Stewart

The expected benefit as determinant of deal-prone consumers' response to sales promotions pp. 542-547

Mariola Palazon and Elena Delgado-Ballester

Shopping orientations of US males: A generational cohort comparison pp. 548-554

Deborah J.C. Brosdahl and Jason M. Carpenter

Intrinsic motivations, self-esteem, and luxury goods consumption pp. 555-561

Yann Truong and Rod McColl

The relationship between store image and store brand equity: A conceptual framework and evidence from hypermarkets pp. 562-574

Jose Juan Beristain and Pilar Zorrilla

Supermarket consumers and gender differences relating to their perceived importance levels of store characteristics pp. 575-585

Gary Mortimer and Peter Clarke

Volume 18, issue 5, 2011

Retail salespeople's mimicry of customers: Effects on consumer behavior pp. 381-388

Jacob, Céline, Guéguen, Nicolas, Martin, Angélique and Boulbry, Gaëlle

Evaluating retail format extensions: The role of shopping goals pp. 389-396

Hans Haans

The relationship between national cultural dimensions and retail format strategies pp. 397-404

Michael Etgar and Dalia Rachman-Moore

Explaining non-linear customer density effects on shoppers’ emotions and behavioral intentions in a retail context: The mediating role of perceived control pp. 405-413

Sebastian Uhrich

Choosing self-service technologies or interpersonal services—The impact of situational factors and technology-related attitudes pp. 414-421

Cees J. Gelderman, Paul W.Th. Ghijsen and Ronnie van Diemen

Understanding consumer perceived value of casual sportswear: An empirical study pp. 422-429

Ting Chi and Peter P.D. Kilduff

Paying the piper: Performing rights organizations and their role in the retail function pp. 430-437

Elyria Kemp, Chinna Natesan, Aberdeen Leila Borders and Steven W. Kopp

Customer-to-noncustomer interactions: Extending the ‘social’ dimension of the store environment pp. 438-447

Sean Sands, Elly Harper and Carla Ferraro

Retailing masculinity: Gender expectations and social image of male grooming products in New Zealand pp. 448-454

Lisa S. McNeill and Katie Douglas

The dilemma of mixed bundles: The effects of price, brand, and content preference on music CD bundle choices pp. 455-462

Hsiao-Ching Lee, Dung Chun Tsai and Ming-De Wu

An exploratory packaging study of the composite fashion footwear buying framework pp. 463-470

Brigitte de Faultrier and Neil Towers

The role of predicted, on-line experienced and remembered satisfaction in current choice to use public transport services pp. 471-475

Tore Pedersen, Margareta Friman and Per Kristensson

Beyond the conventional-specialty dichotomy in food retailing business models: An Italian case study pp. 476-482

Silvia Massa and Stefania Testa

Volume 18, issue 4, 2011

Customer intimacy and commitment to relationships with firms in five different sectors: Preliminary evidence pp. 247-258

Bügel, Marnix S., Peter C. Verhoef and Abraham P. Buunk

Private label share, branding strategy and store loyalty pp. 259-270

Paul-Valentin Ngobo

Customer involvement and perceptions: The moderating role of customer co-production pp. 271-277

Millissa F.Y. Cheung and Wai Ming To

Materialism and brand engagement as shopping motivations pp. 278-284

Ronald E. Goldsmith, Leisa R. Flynn and Ronald A. Clark

Consumer decision making and store patronage behaviour in Traditional Chinese Medicine (TCM) halls in Singapore pp. 285-292

Jaclyn Pit Ting Tan and Paul Freathy

Entrepreneurial orientation of grocery retailers in Finland pp. 293-301

Niilo Home

Evaluating tourist satisfaction with the retail experience in a typical tourist shopping village pp. 302-310

Laurie Murphy, Gianna Moscardo, Pierre Benckendorff and Philip Pearce

Explaining consumers’ channel-switching behavior using the theory of planned behavior pp. 311-321

Sanjukta Pookulangara, Jana Hawley and Ge Xiao

Assessing preferences for mega shopping centres: A conjoint measurement approach pp. 322-332

Aloys Borgers and Cindy Vosters

Single-brand retailers: Building brand loyalty in the off-line environment pp. 333-340

Robert Jones and Youn-Kyung Kim

Outlet mall shoppers' intentions to purchase apparel: A dual-process perspective pp. 341-347

Jeremy J. Sierra and Michael R. Hyman

Cultural influence on consumers' usage of social networks and its' impact on online purchase intentions pp. 348-354

Sanjukta Pookulangara and Kristian Koesler

The profit benefits of bundle pricing of complementary products pp. 355-361

Ruiliang Yan and Subir Bandyopadhyay

Do online shopping styles affect preferred site attributes? An empirical investigation and retailing implications pp. 362-369

Purushottam Papatla

The effect of aging on consumer disadvantage in grocery retail services among the Finnish elderly pp. 370-377

Anna-Maija Kohijoki

Volume 18, issue 3, 2011

Improving the attention-capturing ability of special displays with the combination effect and the design effect pp. 169-173

Nordfält, Jens

Other customers in the retail environment and their impact on the customer’s evaluations of the retailer pp. 174-182

Söderlund, Magnus

Standardized marketing strategies in retailing? IKEA’s marketing strategies in Sweden, the UK and China pp. 183-193

Steve Burt, Ulf Johansson and Thelander, Ã…sa

“Shopping as leisure: An exploration of manifoldness and dynamics in consumers shopping experiences†pp. 200-209

Bäckström, Kristina

Attribute satisfaction and experiential involvement in evaluations of live musical performance: Theory and managerial implications for services pp. 210-217

Angela Hausman

Shopping events, shopping enjoyment, and consumers’ attitudes toward retail brands—An empirical examination pp. 218-223

Alexander Leischnig, Marko Schwertfeger and Geigenmüller, Anja

Which household attitudes determine the store type choice for meat? pp. 224-234

Alexander Staus

The impact of pre-existing attitude and conflict management style on customer satisfaction with service recovery pp. 235-245

Ebrahim Mazaheri, Debra Z. Basil, Venkata Yanamandram and Zoltan Daroczi

Volume 18, issue 2, 2011

Music marketing: A history and landscape pp. 120-125

James R. Ogden, Denise T. Ogden and Karl Long

Is the music industry stuck between rock and a hard place? The role of the Internet and three possible scenarios pp. 126-131

Richard Warr and Mark M.H. Goode

Pirates of the web: The curse of illegal downloading pp. 132-140

Athina Dilmperi, Tamira King and Charles Dennis

News from somewhere: The poetics of Baby Boomer and Generation Y music consumers in tracking a retail revolution pp. 141-151

Charles McIntyre

Understanding music consumption through a tribal lens pp. 152-159

Peter Nuttall, Sally Arnold, Luke Carless, Lily Crockford, Katie Finnamore, Richard Frazier and Alicia Hill

Music consumption: Lifestyle choice or addiction pp. 160-166

Antje Cockrill, Margaret Sullivan and Heather L. Norbury

Volume 18, issue 1, 2011

Mall attributes and shopping value: Differences by gender and generational cohort pp. 1-9

Vanessa Jackson, Leslie Stoel and Aquia Brantley

Music congruency in a service setting: The mediating role of emotional and cognitive responses pp. 10-18

Nathalie Demoulin

Product distribution and coordination strategies in a multi-channel context pp. 19-26

Ruiliang Yan, Peijun Guo, John Wang and Nawel Amrouche

Investigating the non-linear effects of e-service quality dimensions on customer satisfaction pp. 27-37

Adam Finn

Brand equity dilution through negative online word-of-mouth communication pp. 38-45

Silke Bambauer-Sachse and Sabrina Mangold

Examining store manager effects in consumer and staff satisfaction: Evidence from Thailand pp. 46-57

Sooksan Kantabutra

Price endings and tourism consumers’ price perceptions pp. 58-63

Sabine Kleinsasser and Udo Wagner

In-store one-to-one marketing pp. 64-73

Diego Klabjan and Jinxiang Pei

Effects of mall atmosphere on mall evaluation: Teenage versus adult shoppers pp. 74-80

Marie-Claude Massicotte, Richard Michon, Jean-Charles Chebat, M. Joseph Sirgy and Adilson Borges

Consumer learning as a determinant of a multi-partner loyalty program’s effectiveness: A behaviorist and long-term perspective pp. 81-91

Jean Frisou and Yildiz, Hélène

Creating advocates: The roles of satisfaction, trust and commitment pp. 92-100

Gordon Fullerton

Examining drivers of online purchase intensity: Moderating role of adoption duration in sustaining post-adoption online shopping pp. 101-109

Chuanlan Liu and Sandra Forsythe

Mall shopping behaviour of Indian small town consumers pp. 110-118

Arpita Khare