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Journal of Retailing and Consumer Services

2008 - 2020

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Haili He ().

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Volume 54, issue C, 2020

‘Touch it, swipe it, shake it’: Does the emergence of haptic touch in mobile retailing advertising improve its effectiveness? Downloads
Rory Francis Mulcahy and Aimee S. Riedel
Towards a framework for innovation in retailing through social media Downloads
Rui Torres de Oliveira, Marta Indulska, John Steen and Martie-Louise Verreynne
Can I surprise myself? A conceptual framework of surprise self-gifting among consumers Downloads
Aditya Gupta, Meike Eilert and James W. Gentry
Here Today, Gone Tomorrow? Mapping and modeling the pop-up retail customer journey Downloads
Janice Rudkowski, Chelsea Heney, Hong Yu, Sean Sedlezky and Frances Gunn
“Curated subscription commerce: A theoretical conceptualization†Downloads
Severin Friedrich Bischof, Tim M. Boettger and Thomas Rudolph
Navigating the ‘retail apocalypse’: A framework of consumer evaluations of the new retail landscape Downloads
Sabrina Helm, Soo Hyun Kim and Silvia Van Riper
An equity theory perspective of online group buying Downloads
Weng Marc Lim
Interacting with background music engages E-Customers more: The impact of interactive music on consumer perception and behavioral intention Downloads
Angel Hsing-Chi Hwang and Jeeyun Oh
Drivers of brand community engagement Downloads
Jitender Kumar and Vikas Kumar
An exploration of celebrity business ventures and their appeal to fans and non-fans Downloads
Weichen Teng, Yaohua Su, Tien-Tien Liao and Cang-Liang Wei
Comparing the temporal stability of behavioural expectation and behavioural intention in the prediction of consumers pro-environmental behaviour Downloads
Harryadin Mahardika, Dominic Thomas, Michael Thomas Ewing and Arnold Japutra
The influence of national culture and industry structure on grocery retail customer loyalty Downloads
Maheshan De Silva Kanakaratne, Jeffery Bray and Julie Robson
Examining customer engagement and brand intimacy in social media context Downloads
Tien Wang and Fu-Yu Lee
“I don't like wonky carrots†- an exploration of children's perceptions of suboptimal fruits and vegetables Downloads
Annesha Makhal, Maree Thyne, Kirsten Robertson and Miranda Mirosa
A product-centric data mining algorithm for targeted promotions Downloads
Raymond Moodley, Francisco Chiclana, Fabio Caraffini and Jenny Carter
When luxury brands meet China: The effect of localized celebrity endorsements in social media marketing Downloads
Shubin Yu and Yangjuan Hu
Effects of online retailer after delivery services on repurchase intention: An empirical analysis of customers’ past experience and future confidence with the retailer Downloads
Muhammad Kashif Javed and Min Wu
Do airport staff helpfulness and communication generate behavioral loyalty in transfer passengers? A conditional mediation analysis Downloads
Collins Opoku Antwi, Chong-jun Fan, Ihnatushchenko Nataliia, Michael Osei Aboagye, Hangyu Xu and John Coffie Azamela
Optimal image mix cues and their impacts on consumers’ purchase intention Downloads
Nizar Souiden, Nabil Amara and Walid Chaouali
Retail employee guardianship behaviour: A phenomenological investigation Downloads
Balkrushna Potdar, Tony Garry, Lisa McNeill, Juergen Gnoth, Rakesh Pandey, Mansi Mansi and John Guthrie
Brand hate and non-repurchase intention: A service context perspective in a cross-channel setting Downloads
Ilaria Curina, Barbara Francioni, Sabrina M. Hegner and Marco Cioppi
“How does customer perception of salespeople influence the relationship? A study in an emerging economy†Downloads
Luis Arditto, Jesús J. Cambra-Fierro, Fuentes-Blasco, María, Jaraba, Ana Olavarría and Vázquez-Carrasco, Rosario
I searched, I collected, I experienced: Exploring how mobile augmented reality makes the players go Downloads
Chia-Ying Li and Yu-Hui Fang
It takes two to interact – Service orientation, negative emotions and customer phubbing in retail service work Downloads
Markus Fellesson and Nicklas Salomonson
Development of a service blueprint for the online-to-offline integration in service Downloads
Do-Hyeon Ryu, Chiehyeon Lim and Kwang-Jae Kim
Front of pack symmetry influences visual attention Downloads
Sophie Lacoste-Badie, Arnaud Bigoin Gagnan and Olivier Droulers
YouTube vloggers’ popularity and influence: The roles of homophily, emotional attachment, and expertise Downloads
Riadh Ladhari, Elodie Massa and Hamida Skandrani
Elaboration of marketing communication through visual media: An empirical analysis Downloads
Surej P. John and Rouxelle De'Villiers
The impact of affective and cognitive app experiences on loyalty towards retailers Downloads
Sebastian Molinillo, Navarro-García, Antonio, Anaya-Sánchez, Rafael and Arnold Japutra
Trust transfer from manufacturer to private label brand: The moderating role of grocery store format Downloads
Konuk, Faruk Anıl
The influence of sharing versus self-use on the preference for different types of promotional offers Downloads
Annie Pei-I Yu, Shih-Chieh Chuang, Yin-Hui Cheng and Yi-Chin Wu
The financial advice puzzle: The role of consumer heterogeneity in the advisor choice Downloads
Christopher Amaral and Ceren Kolsarici
What drives customers’ post-purchase price search intention in the context of online price matching guarantees Downloads
Hsin-Hui Lin, Timmy H. Tseng, Ching-Hsuan Yeh, Yi-Wen Liao and Yi-Shun Wang
E-retailers and the engagement of delivery workers in urban last-mile delivery for sustainable logistics value creation: Leveraging legitimate concerns under time-based marketing promise Downloads
Ronan de Kervenoael, Alexandre Schwob and Careen Chandra
How augmented reality affects advertising effectiveness: The mediating effects of curiosity and attention toward the ad Downloads
Shuai Yang, Jeffrey R. Carlson and Sixing Chen
Exploring the acceptance of instant shopping – An empirical analysis of the determinants of user intention Downloads
Ines Brusch and Nina Rappel
Does MSRP impact women differently? Exploring gender-based differences in the effectiveness of retailer-provided reference prices Downloads
Rajiv Vaidyanathan and Praveen Aggarwal
Understanding the influence of submission devices on online consumer reviews:A comparison between smartphones and PCs Downloads
Dong Hong Zhu, Zhong Zhun Deng and Ya Ping Chang
Business competitive analysis using promoted post detection on social media Downloads
Anuja Arora, Aman Srivastava and Shivam Bansal
Developing personas & use cases with user survey data: A study on the millennials’ media usage Downloads
Mingyu Lee, Jiyoung Kwahk, Sung H. Han, Dawoon Jeong, Kyudong Park, Seokmin Oh and Gunho Chae
The journey from customer participation in service failure to co-creation in service recovery Downloads
Ramin Bagherzadeh, Monika Rawal, Shuqin Wei and Jose Luis Saavedra Torres
The “timber box†effect for premium wines Downloads
Billy Sung, Robert Crawford, Min Teah, Michelle Stankovic and Ian Phau
Reducing information asymmetry in the auctioning of non-perishable experience goods: The case of online wine auctions Downloads
Ilke Onur, Johan Bruwer and Larry Lockshin
Contrasting user generated videos versus brand generated videos in ecommerce Downloads
Vaibhav S. Diwanji and Juliann Cortese
Modelling the effect of store flyers on supermarket sales: An application to olive oil demand Downloads
Boto-García, David and Antonio Alvarez
Effort justification for fun activities?: The effect of location-based mobile coupons using games Downloads
Hee Jin Kim and Hayeon Song
Schema-ing with color and temperature: The effects of color-temperature congruity and the role of non-temperature associations Downloads
Seth Ketron and Nancy Spears
Enrichment for retail businesses: How female entrepreneurs and masculine traits enhance business success Downloads
Moudrý, Dann Vít and Park Thaichon
Multichannel customer journeys and their determinants: Evidence from motor insurance Downloads
Tun-I Hu and Andrea Tracogna
How does consumers' Perception of Sports Stars' Personal Brand Promote Consumers’ brand love? A mediation model of global brand equity Downloads
Fei Zhou, Jian Mou, Qiulai Su and Yen Chun Jim Wu
Customer Participation in Virtual Communities for Local High Streets Downloads
Jan H. Betzing, Michael Kurtz and Becker, Jörg
How do destination social responsibility strategies affect tourists’ intention to visit? An attribution theory perspective Downloads
Lujun Su, Qi Gong and Yinghua Huang
Exploring the system of digitised retail design—flattening the ontology Downloads
Madsen, Signe Mørk and Ann Petermans
Retail entrepreneurs’ exit intentions: Influence and mediations of personality and job-related factors Downloads
Arto Lindblom, Taru Lindblom and Heidi Wechtler
Looking forward, looking back: The impact of goal progress and time urgency on consumer responses to mobile reward apps Downloads
Tae Hyun Baek and Sukki Yoon
Fundamental basket size patterns and their relation to retailer performance Downloads
James Martin, Magda Nenycz-Thiel, John Dawes, Arry Tanusondjaja, Justin Cohen, Bruce McColl and Giang Trinh
Can constructive deviance be empowered? A multi-level field study in Australian supermarkets Downloads
Willem Mertens and Jan Recker
The moderating role of demographic variables on customer expectations in airport retail patronage intentions of travellers Downloads
John Paul Kosiba, Audrey Acheampong, Ogechi Adeola and Robert E. Hinson
Time is money: Field evidence for the effect of time of day and product name on product purchase Downloads
Jeremy Collinson, Frank Mathmann and Mathew Chylinski
Product customization: A profile of consumer demand Downloads
Jessica Pallant, Sean Sands and Ingo Karpen
Is showrooming really so terrible? start understanding showroomers Downloads
Viejo-Fernández, Nuria, Sanzo-Pérez, María José and Vázquez-Casielles, Rodolfo
UK mid-market department stores: Is fashion product assortment one key to regaining competitive advantage? Downloads
Shannon Donnelly, Liz Gee and Emmanuel Sirimal Silva
Retailing and consumer services at a tipping point: New conceptual frameworks and theoretical models Downloads
Justin Paul and Mark Rosenbaum
The power of beauty? The interactive effects of awe and online reviews on purchase intentions Downloads
Felix Septianto, Joya A. Kemper and Choi, Jinyoung (Jane)
The role of consumer participation readiness in automated parcel station usage intentions Downloads
Ching-Fu Chen, Christopher White and Yi-En Hsieh
Getting a no-reply is also a reply: An investigation of unreplied consumer attributions Downloads
George Alba and Luiz Antonio Slongo
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