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Journal of Retailing and Consumer Services

2008 - 2020

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Haili He ().

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Volume 40, issue C, 2018

Consumer perception and behavior in the retail foodscape–A study of chilled groceries pp. 1-7 Downloads
Ulla Lindberg, Nicklas Salomonson, Sundström, Malin and Karin Wendin
Heterogeneity in consumers’ mobile shopping acceptance: A finite mixture partial least squares modelling approach for exploring and characterising different shopper segments pp. 8-18 Downloads
Michael Groß
Governance capabilities and relationship performance in international franchising pp. 19-30 Downloads
Nabil Ghantous, Shobha S. Das and Fabienne Chameroy
Parents and children in supermarkets: Incidence and influence pp. 31-39 Downloads
Bill Page, Anne Sharp, Larry Lockshin and Herb Sorensen
Examining price and service competition among retailers in a supply chain under potential demand disruption pp. 40-47 Downloads
Syed Mithun Ali, Md. Hafizur Rahman, Tasmia Jannat Tumpa, Abid Ali Moghul Rifat and Sanjoy Kumar Paul
Revisiting the supermarket in-store customer shopping experience pp. 48-59 Downloads
Nic S. Terblanche
Whom do customers blame for a service failure? Effects of thought speed on causal locus attribution pp. 60-65 Downloads
Pacheco, Natália Araújo, Maggie Geuens and Cristiane Pizzutti
A dose of nature and shopping: The restorative potential of biophilic lifestyle center designs pp. 66-73 Downloads
Mark S. Rosenbaum, Ramirez, Germán Contreras and Jaime Rivera Camino
Critical success factors of temporary retail activations: A multi-actor perspective pp. 74-81 Downloads
Jennifer Lowe, Isabella Maggioni and Sean Sands
Using the senses to evaluate aesthetic products at the point of sale: The moderating role of consumers’ goals pp. 82-90 Downloads
Sonia Vilches-Montero, Nik Mohd Hazrul Nik Hashim, Ameet Pandit and Renzo Bravo-Olavarria
Do all roses smell equally sweet? Willingness to pay for flower attributes in specialized retail settings by German consumers pp. 91-99 Downloads
Meike Rombach, Nicole Widmar, Elizabeth Byrd and Vera Bitsch
Immersion and emotional reactions to the ambiance of a multiservice space: The role of perceived congruence between odor and brand image pp. 100-108 Downloads
Karim Errajaa, Legohérel, Patrick and Daucé, Bruno
The positive effect of contextual image backgrounds on fluency and liking pp. 109-116 Downloads
Erik Maier and Florian Dost
How store attributes impact shoppers’ loyalty in emerging countries: An investigation in the Indian retail sector pp. 117-124 Downloads
Monica Grosso, Sandro Castaldo and Anjana Grewal
Examining factors influencing Jordanian customers’ intentions and adoption of internet banking: Extending UTAUT2 with risk pp. 125-138 Downloads
Ali Abdallah Alalwan, Yogesh K. Dwivedi, Nripendra P. Rana and Raed Algharabat
The effect of telepresence, social presence and involvement on consumer brand engagement: An empirical study of non-profit organizations pp. 139-149 Downloads
Raed Algharabat, Nripendra P. Rana, Yogesh K. Dwivedi, Ali Abdallah Alalwan and Zainah Qasem
The moderating effect of managers' leadership behavior on salespeople's self-efficacy pp. 150-162 Downloads
Valter Afonso Vieira, Marcelo Gattermann Perin and Claudio Hoffmann Sampaio
Showrooming and retail opportunities: A qualitative investigation via a consumer-experience lens pp. 163-174 Downloads
Jason Kokho Sit, Anna Hoang and Alessandro Inversini
Comparison and one-stop shopping after big-box retail entry: A spatial difference-in-difference analysis pp. 175-187 Downloads
Mengjie Han, Oana Mihaescu, Yujiao Li and Niklas Rudholm
Help welcome or not: Understanding consumer shopping motivation in curated fashion retailing pp. 188-203 Downloads
Anna Kathrin Sebald and Frank Jacob
The impact of dynamic bundling on price fairness perceptions pp. 204-212 Downloads
Wenjing Li, David M. Hardesty and Adam W. Craig
Influence of iconic, indexical cues, and brand schematicity on perceived authenticity dimensions of private-label brands pp. 213-220 Downloads
Laurence Carsana and Alain Jolibert
The mindful consumer: Balancing egoistic and altruistic motivations to purchase local food pp. 221-228 Downloads
Dawn Birch, Juliet Memery and Maheshan De Silva Kanakaratne
Firm performance in the upscale restaurant sector: The effects of resilience, creative self-efficacy, innovation and industry experience pp. 229-240 Downloads
Rob Hallak, Guy Assaker, O’Connor, Peter and Craig Lee
Performance model of community pharmacies in low-middle income countries: A societal perspective pp. 241-248 Downloads
Maryam Ranghchian, Shima Sehat, Mehdi Akhgari and Gholamhossein Mehralian
How is value created? – Extending the value concept in the Swedish context pp. 249-260 Downloads
Wikström, Solveig and Patrick L'Espoir Decosta
Service quality, consumer satisfaction and loyalty in hospitals: Thinking for the future pp. 261-269 Downloads
Appalayya Meesala and Justin Paul
Understanding quality and satisfaction in public hospital services: A nationwide inpatient survey in Greece pp. 270-275 Downloads
Panagiotis Mitropoulos, Konstantinos Vasileiou and Ioannis Mitropoulos
A 360-degree view of actor engagement in service co-creation pp. 276-278 Downloads
Finsterwalder, Jörg
I virtually try it … I want it ! Virtual Fitting Room: A tool to increase on-line and off-line exploratory behavior, patronage and purchase intentions pp. 279-286 Downloads
Marie Beck and Crié, Dominique
Consumer-brand relationships and brand loyalty in technology-mediated services pp. 287-294 Downloads
Apostolos N. Giovanis and Pinelopi Athanasopoulou
Students as customers in higher education: The (controversial) debate needs to end pp. 295-298 Downloads
Melodi Guilbault
Daily deal shoppers: What drives social couponing? pp. 299-303 Downloads
M. Ieva, F. De Canio and C. Ziliani
Service failure and problems: Internal marketing solutions for facing the future pp. 304-311 Downloads
Justin Paul and Sunil Sahadev

Volume 39, issue C, 2017

Consumer response to price changes in higher-priced brands pp. 1-10 Downloads
Ava Huang, John Dawes, Larry Lockshin and Luke Greenacre
The battle of traditional retailers versus discounters: The role of PL tiers pp. 11-22 Downloads
Hökelekli, Gizem, Lien Lamey and Frank Verboven
Satisfaction, loyalty and repatronage intentions: Role of hedonic shopping values pp. 23-34 Downloads
Sunil Atulkar and Bikrant Kesari
Willingness to Pay-inference in the absence of rejected propositions pp. 35-42 Downloads
Sander van Cranenburgh and Caspar Chorus
Impacts of product, store and retailer perceptions on consumers’ relationship to terroir store brand pp. 43-53 Downloads
Lacœuilhe, Jérôme, Didier Louis and Cindy Lombart
Disruptions versus more disruptions: How the Amazon dash button is altering consumer buying patterns pp. 54-61 Downloads
Maya F. Farah and Zahy B. Ramadan
An empirical analysis of factors that influence retail website visit types pp. 62-70 Downloads
Jason I. Pallant, Peter Danaher, Sean J. Sands and Tracey S. Danaher
Investigating gender differences in consumers’ experience of guilt: A comparative study pp. 71-78 Downloads
Ghadeer G. Kayal, Antonis C. Simintiras and Nripendra P. Rana
Et tu, Brute? How unfair! pp. 79-92 Downloads
Sanjeev Tripathi
Measuring and improving customer retention at authorised automobile workshops after free services pp. 93-102 Downloads
Anil Kumar, Sunil Luthra, Dinesh Kumar Khandelwal, Rajneesh Mehta, Nityanand Chaudhary and Sukhdev Bhatia
Understanding the effect of personal and social value on attitude and usage behavior of luxury cosmetic brands pp. 103-113 Downloads
S. Ajitha and V.J. Sivakumar
Does opinion leadership influence service evaluation and loyalty intentions? Evidence from an arts services provider pp. 114-122 Downloads
Javier Flores-Zamora and García-Madariaga, Jesús
Channels for search and purchase: Does mobile Internet matter? pp. 123-134 Downloads
Sonika Singh and Joffre Swait
What factors determine e-satisfaction and consumer spending in e-commerce retailing? pp. 135-144 Downloads
Tahir M. Nisar and Guru Prabhakar
Grocery pickup creation of value: Customers’ benefits vs. spatial dimension pp. 145-153 Downloads
Dany Vyt, Magali Jara and Cliquet, Gérard
Health and cosmetics: Investigating consumers’ values for buying organic personal care products pp. 154-163 Downloads
Ezlika Ghazali, Pat Chen Soon, Dilip Mutum and Bang Nguyen
Online search – Online purchase in franchising: An empirical analysis of franchisor website functionality pp. 164-172 Downloads
Pénard, Thierry and Rozenn Perrigot
How personal costs influence customer citizenship behaviors pp. 173-181 Downloads
Anh Dang and Aaron D. Arndt
Increasing customer purchase intention through product return policies: The pivotal impacts of retailer brand familiarity and product categories pp. 182-189 Downloads
Shih-Ping Jeng
A DEA approach for selecting a bundle of tickets for performing arts events pp. 190-200 Downloads
Andrea Baldin
Examining impacts of negative reviews and purchase goals on consumer purchase decision pp. 201-207 Downloads
Fei L. Weisstein, Lei Song, Peter Andersen and Ying Zhu
Image transfer from malls to stores and its influence on shopping values and mall patronage: The role of self-congruity pp. 208-218 Downloads
Kamel El Hedhli, Haithem Zourrig and Jeongsoo Park
The consumer experience: The impact of supplier effort and consumer effort on customer satisfaction pp. 219-229 Downloads
Söderlund, Magnus and Sofie Sagfossen
Personalized ads on Facebook: An effective marketing tool for online marketers pp. 230-242 Downloads
Trang P. Tran
Exploring the origin of retail stores in Europe: Evidence from Southern Italy from the 6th century BCE to the 3rd century BCE pp. 243-249 Downloads
Eleonora Pantano and Charles Dennis
Gift card program incrementality and cannibalization: The effect on revenue and profit pp. 250-257 Downloads
Tim Norvell and Alisha Horky
Web functionality, web content, information security, and online tourism service continuance pp. 258-263 Downloads
Ziqi Liao and Xinping Shi
Smartphones and the reconfiguration of retailscapes: Stores, shopping, and digitalization pp. 270-278 Downloads
Christian Fuentes, Bäckström, Kristina and Anette Svingstedt
Every step counts: When physical movement affects perceived value pp. 279-285 Downloads
Frank Mathmann, Mathew Chylinski, E. Tory Higgins and Ko de Ruyter
Omnichannel-based promotions’ effects on purchase behavior and brand image pp. 286-295 Downloads
Angelica Blom, Fredrik Lange and Ronald L. Hess
An ethnography of Electronic Shelf Labels: The resisted digitalization of prices in contemporary supermarkets pp. 296-304 Downloads
Bastien Soutjis, Franck Cochoy and Johan Hagberg
Now what? Evaluating the sales effects of introducing an online store pp. 305-313 Downloads
Mikael Hernant and Sara Rosengren
Understanding omni-channel shopping value: A mixed-method study pp. 314-330 Downloads
Huré, Elodie, Karine Picot-Coupey and Claire-Lise Ackermann
Page updated 2020-07-03