Journal of Retailing and Consumer Services

2008 - 2025

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Catherine Liu ().

Access Statistics for this journal.
Is something missing from the series or not right? See the RePEc data check for the archive and series.

Volume 73, issue C, 2023

Smart technology and service employees’ job crafting: Relationship between STARA awareness, performance pressure, receiving and giving help, and job crafting

David Yeonjun Kang, Won-Moo Hur and Yuhyung Shin

Effect of bargaining on pricing and retailing under a green supply chain management

Zahra Davoudi, Mehdi Seifbarghy, Mitali Sarkar and Biswajit Sarkar

“New and oldâ€: Consumer evaluations of co-branding between new brands and Chinese time-honored brands

Yicong Zhang and Xiaoling Guo

New products or remanufactured products: Which is consumer-friendly under a closed-loop multi-level supply chain?

Ata Allah Taleizadeh, Mohammad Sadegh Moshtagh, Behdin Vahedi-Nouri and Biswajit Sarkar

The neurophysiological mechanisms underlying brand personality consumer attraction: EEG and GSR evidence

Zhiwei Xu, Miao Zhang, Pengfei Zhang, Jiawen Luo, Mengting Tu and Yuanhang Lai

Mastering care management strategies to improve retailing: Mechanisms, capabilities, impacts and emerging opportunities

Francesca Serravalle and Eleonora Pantano

Understanding the link between customer feedback metrics and firm performance

Gomaa Agag, Baseer Ali Durrani, Yasser Moustafa Shehawy, Majed Alharthi, Hawazen Alamoudi, Sherif El-Halaby, Ahmed Hassanein and Ziad H. Abdelmoety

Influencing factors of customer loyalty in mobile payment: A consumption value perspective and the role of alternative attractiveness

Qi Zhang, Shaizatulaqma Kamalul Ariffin, Christopher Richardson and Yuling Wang

A decision support model for buying battery electric vehicles considering consumer learning and psychological behavior

Yongming Song, Yanhong Li, Hongli Zhu and Guangxu Li

A technology-people-integrated toolkit for retail care management during a crisis

Constantinos Vasilios Priporas, Durga Vellore Nagarajan and Kamenidou, Irene (Eirini)

WHY do YOU care about me? The impact of retailers’ customer care activities on customer orientation perceptions and store patronage intentions

Virginia Vannucci, Costanza Dasmi, Olga Nechaeva, Gabriele Pizzi and Gaetano Aiello

Logistics mode strategy of firms selling fresh products on e-commerce platforms with private brand introduction

Yuqiu Xu, Jia Wang and Kaiying Cao

The impact of information sharing and bullwhip effects on improving consumer services in dual-channel retailing

Mitali Sarkar, Bikash Koli Dey, Baishakhi Ganguly, Neha Saxena, Dharmendra Yadav and Biswajit Sarkar

Green cooperation in last-mile logistics and consumer loyalty: An empirical analysis of a theoretical framework

Hye-jeong Yang, Mingjie Fang, Jinge Yao and Miao Su

Resource reallocation strategies for sustainable efficiency improvement of retail chains

Anshu Gupta, Nomita Pachar, Akansha Jain, Kannan Govindan and P.C. Jha

Does justice affect brand advocacy? Online brand advocacy behaviors as a response to hotel customers’ justice perceptions

Nilsah Cavdar Aksoy and Nihal Yazici

Effects of face masks and photo tags on nonverbal communication in service encounters

Yingzi Xu and I-Ling Ling

Appreciation vs. apology: Research on the influence mechanism of chatbot service recovery based on politeness theory

Mengmeng Song, Huixian Zhang, Xinyu Xing and Yucong Duan

The retailer's brand promotion strategy under competition: The impact of supply uncertainty

Hua Wang, Yanle Xie and Cuicui Wang

Whether to trust chatbots: Applying the event-related approach to understand consumers’ emotional experiences in interactions with chatbots in e-commerce

Cuicui Wang, Yiyang Li, Weizhong Fu and Jia Jin

The moderating influence of brand image on consumers' adoption of QR-code e-wallets

Muhammad Iskandar Hamzah, Faten Aisyah Ahmad Ramli and Norman Shaw

Institutional trust and repurchase intention in the sharing economy: The moderating roles of information privacy concerns and security concerns

Baozhou Lu and Xiaoyang Yi

Food-leftover sharing intentions of consumers: An extension of the theory of planned behavior

Mohd Danish Kirmani, S.M. Fatah Uddin, Muhammad Ahsan Sadiq, Asad Ahmad and Md Asadul Haque

Factors influencing the consumers’ behavioural intention to use online food delivery service: Empirical evidence from Taiwan

Pei-Hsuan Tsai, Chih-Jou Chen, Wei-Hung Hsiao and Chin-Tsai Lin

Visual cues during shoppers’ journeys: An exploratory paper

Patricia Huddleston, Mary Tuski Coveyou and Bridget K. Behe

The role of blockchain-enabled traceability, task technology fit, and user self-efficacy in mobile food delivery applications

Khuram Shahzad, Qingyu Zhang, Abaid Ullah Zafar, Muhammad Ashfaq and Shafique Ur Rehman

Consequences of consumer regret with online shopping

Sergio Barta, Raquel Gurrea and Flavián, Carlos

Impact of minimalist practices on consumer happiness and financial well-being

Faiza Malik and Muhammad Ishtiaq Ishaq

Analysis of customers' satisfaction with baby products: The moderating role of brand image

Mehrbakhsh Nilashi, Rabab Ali Abumalloh, Sarminah Samad, Mesfer Alrizq, Sultan Alyami and Abdullah Alghamdi

What do consumers want? A methodological framework to identify determinant product attributes from consumers’ online questions

Angeline Gautami Fernando and Eugene Cheng-Xi Aw

How does ad relevance affect consumers' attitudes toward personalized advertisements and social media platforms? The role of information co-ownership, vulnerability, and privacy cynicism

Si Chen, Yajun Wu, Fengyi Deng and Kuiyun Zhi

Cosmetics makers have always sold ‘hope in a jar’! Understanding the cosmetics purchase intention in the Chinese mobile commerce environment

Umair Akram, Aisha Rehman Ansari, Irfan Ulhaq and Chen Yan

There is a secret to success: Linking customer experience management practices to profitability

Ruud W.H. Wetzels, Klaus, Philipp “Phil†and Martin Wetzels

Can AI benefit individual resilience? The mediation roles of AI routinization and infusion

Qian Hu and Zhao Pan

The bright side of disorganization: When surprise generates low-price signals

Wagner Ladeira, Tareq Rasul, Marcelo Gattermann Perin and Fernando Santini

With great power comes great responsibilities – Examining platform-based mechanisms and institutional trust in rideshare services

Hawazen Alamoudi, Aijaz A. Shaikh, Majed Alharthi and Ganesh Dash

The role of consumers' construal level in art-infusion-type effect on retail product evaluation

Sangchul Park, Sanghoon Kim and Sungsook Ahn

A quality function deployment framework for service strategy planning

Konstantina Kamvysi, Andreas Andronikidis, Andreas C. Georgiou and Katerina Gotzamani

Leveraging perceived HPWS to improve service encounter quality in high-contact service industries

Daniel Asante, Chunyong Tang, Eric Adom Asante, Michael Kwamega and Alexander Opoku-Danso

Magic odd numbers: The effect of numerical parity on variety-seeking

Yan Wang, Jing Jiang and Ying Yang

The determinants of users’ intention to adopt telehealth: Health belief, perceived value and self-determination perspectives

Kum Fai Yuen, Jie Ying Chua, Xue Li and Xueqin Wang

Supervisor incivility and frontline employees’ performance amid the COVID-19 pandemic: A multilevel moderated mediation analysis

Niharika Gaan and Yuhyung Shin

Measuring customer aggression: Scale development and validation

Gary Mortimer, Shasha Wang and Osorio Andrade, María Lucila

Consumers buying behaviour towards agri-food products: A mixed-method approach

Mujahid Siddiqui, Debarun Chakraborty and Aaliyah Siddiqui

Impact of movie-watching on cross-selling revenue in shopping malls: Implications for post-pandemic recovery

Myounggu Lee, Jihoon Cho, Youngju Kim and Hye-Jin Kim

“What goes around comes aroundâ€: Activating sustainable consumption with curvilinear effects of karma determinants

Cong Doanh Duong

Moderator variables in consumer research: A call for caution

Söderlund, Magnus

Investigating the impact of intelligent personal assistants on the purchase intentions of Generation Z consumers: The moderating role of brand credibility

Wenshan Guo and Qiangqiang Luo

Anti-counterfeiting advertisements for luxury brands in the post pandemic era: Roles of message type, visual presentation mode, and self-construal

Gangseog Ryu, Boha Kim and Kikyoung Park

Evaluating store location and department composition based on spatial heterogeneity in sales potential

Auke Hunneman, Tammo H.A. Bijmolt and J.Paul Elhorst

How do virtual streamers affect purchase intention in the live streaming context? A presence perspective

Wei Gao, Ning Jiang and Qingqing Guo

Content creators' participation in the creator economy: Examining the effect of creators’ content sharing frequency on user engagement behavior on digital platforms

Wondwesen Tafesse and Mumin Dayan

The influence of a lockdown on consumption: An exploratory study on generation Z's consumers

Cesare Amatulli, Alessandro M. Peluso, Andrea Sestino, Gianluigi Guido and Russell Belk

Is the online-offline buy-online-pickup-in-store retail strategy best among other product delivery strategies under variable lead time?

Biswajit Sarkar, Sumi Kar, Kajla Basu and Yong Won Seo

Strategic product showcasing mode of E-commerce live streaming

Baogui Xin, Yaru Hao and Lei Xie

Investigation of the ordering behavior of a retailer in the revenue sharing and buyback contracts considering round number bias

Rozhin Sharifi, Hamideh Razavi and Ehsan Elahi

The impact of reverse logistics process coordination on third party relationship quality: A moderated mediation model for multichannel retailers in the fashion industry

Mahin Haq, Muhammad Moazzam, Abdul Salam Khan and Waqas Ahmed

Text mining approach to explore determinants of grocery mobile app satisfaction using online customer reviews

Avinash Kumar, Shibashish Chakraborty and Pradip Kumar Bala

Mitigating panic buying behavior in the epidemic: An evolutionary game perspective

Haiyan Shan and Wenjie Pi

Effect of time stress and store visibility on the dynamics of passenger activity choices at airport terminals based on indoor trajectory data

Yi-Shih Chung and Ya-Han Ku

Investigating innovation diffusion, social influence, and personal inner forces to understand people's participation in online e-waste recycling

Tu Lyu, Hao Chen and Yulin Guo

“I got it FIRSTâ€: Antecedents of competitive consumption of a new product

Jihye Park and Wenhan Li

Barriers of food delivery applications: A perspective from innovation resistance theory using mixed method

Anuj Verma, Debarun Chakraborty and Meenakshi Verma

Manufacturer encroachment with competing dual-purpose online retail platforms

Song Huang and Yuqing Chen

The importance of personal norms and situational expectancies to sustainable behaviors: The norm activation and situational expectancy-value theories

Stacy H.N. Lee, Chang, Hyo Jung (Julie) and Li Zhao

Platform perspective verse user perspective: The role of expression perspective in privacy disclosure

Yingyu Luo, Li Zhou, Jing Huang, Xiaoxin Wang, Rui Sun and Guowei Zhu

As a Chinese saying goes, ‘To get rich, first pave the way’: The opening of high-speed rail and automobile consumption in China

Liang Yuan and Xiaoming Fan

Do cultural orientations moderate the effect of online review features on review helpfulness? A case study of online movie reviews

Juan Kong and Chen Lou

Quantifying the influence of customer experience on consumer share-of-category

Phil Klaus, Volker G. Kuppelwieser and Kristina Heinonen

Artificial intelligence as a boundary-crossing object for employee engagement and performance

Catherine Prentice, IpKin Anthony Wong and Lin, Zhiwei (cj)

Can information and communication overload influence smartphone app users' social network exhaustion, privacy invasion and discontinuance intention? A cognition-affect-conation approach

Hua Pang and Yang Ruan

Role of multidimensional customer brand engagement on customer behavior for online grocery shopping

JungKun Park, EunPyo Hong, Jiseon Ahn and Hyowon Hyun

Morning deals make me feel smart: Consumer evaluations of online sales promotions differ by time of day

Yookyung Park and Youjae Yi

Avatar-mediated experience in the metaverse: The impact of avatar realism on user-avatar relationship

Do Yuon Kim, Ha Kyung Lee and Kyunghwa Chung