Journal of Retailing and Consumer Services

2008 - 2025

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Catherine Liu ().

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Volume 56, issue C, 2020

Why do people use and recommend m-wallets?

Puneet Kaur, Amandeep Dhir, Rahul Bodhi, Tripti Singh and Mohammad Almotairi

Market demand and government regulation for quality grading system of agricultural products in China

Wenjing Nie, Taiping Li and Liqun Zhu

The effects of possession- and social inclusion-defined materialism on consumer behavior toward economical versus luxury product categories, goods versus services product types, and individual versus group marketplace scenarios

Weng Marc Lim, Cynthia Su Chen Phang and Ai Ling Lim

Modelling consumers’ acceptance for the click and collect service

Christina Milioti, Katerina Pramatari and Ioanna Kelepouri

A multi-country study of bank reputation among customers in Africa: Key antecedents and consequences

Christian Nedu Osakwe, Ruiz, Belén, Hayford Amegbe, Nathalie B. Chinje, Jun-Hwa Cheah and T. Ramayah

Bridging the valuescape with digital technology: A mixed methods study on customers’ value creation process in the physical retail space

Nöjd, Sture, Jessica Westman Trischler, Tobias Otterbring, Pernille K. Andersson and Wästlund, Erik

Impact of acculturation to western culture (AWC) on western fashion luxury consumption among Gen-Y consumers in the Asia-Pacific region

Manish Das and Dr Charles Jebarajakirthy

Now is the time to embrace interactive electronic applications of Association Pattern Technique

Lizette Diedericks, Alet C. Erasmus and Donoghue, Suné

Do consumers use tipping to monitor service? Role of power and embarrassment

Jeonggyu Lee, Anubhav Aggarwal, Hoori Rafieian and Daniel Korschun

It takes two to tango: The role of customer empathy and resources to improve the efficacy of frontline employee empathy

Liem Viet Ngo, Thi Nguyet Que Nguyen, Nam The Tran and Widya Paramita

Dynamic assortment in the presence of brand heterogeneity

Jiaqing Qiu, Xiangyong Li, Yongrui Duan, Mengxi Chen and Peng Tian

Intra-household task allocation in online grocery shopping: Together alone

Ellen Van Droogenbroeck and Leo Van Hove

Recipes for achieving customer loyalty: A qualitative comparative analysis of the dimensions of customer experience

Sanja Pekovic and Sylvie Rolland

The pauper wears prada? How debt stress promotes luxury consumption

Wangshuai Wang, Tianjiao Ma, Jie Li and Mo Zhang

Gender differences using online auctions within a generation Y sample: An application of the Theory of Planned Behaviour

Christopher McLaughlin, Laura Bradley McCauley, Garry Prentice, Emma-Jayne Verner and Sharon Loane

Shopping and cross-shopping practices in Hanoi Vietnam: An emerging urban market context

Van Hai Tran and Lucie Sirieix

Social media sentimentas an additional performance measure? Examples from iconic theme park destinations

Nicole Olynk Widmar, Courtney Bir, McKenna Clifford and Natalya Slipchenko

Feeling hungry? let's order through mobile! examining the fast food mobile commerce in China

Umair Akram, Aisha Rehman Ansari, Guoqun Fu and Muhammad Junaid

A coordination mechanism through relational contract in a two-echelon supply chain

Yong Liu, Zhi-yang Liu, Wen-wen Ren and Jeffrey Yi Lin Forrest

Research on the influence of after-sales service quality factors on customer satisfaction

Sajjad Shokouhyar, Sina Shokoohyar and Sepehr Safari

Revisiting customer analytics capability for data-driven retailing

Md Afnan Hossain, Shahriar Akter and Venkata Yanamandram

Privacy threats with retail technologies: A consumer perspective

Gabriele Pizzi and Daniele Scarpi

The role of consumer knowledge, experience,and heterogeneity in fish consumption: Policy lessons from Japan

Shinichi Kitano and Naotoshi Yamamoto

Service quality in airport hotel chains through the lens of online reviewers

Moro, Sérgio, Rui J. Lopes, Joaquim Esmerado and Miguel Botelho

Influence of opinion leadership identification criteria: The purchase of smartphones

Romero-Rodríguez, Margarita E., Rodríguez-Donate, M. Carolina, Hernández-García, M. Carmen and Rodríguez-Brito, M. Gracia

Visitors’ pro-environmental behavior and the underlying motivations for natural environment: Merging dual concern theory and attachment theory

Minseong Kim and Dong-Woo Koo

Exploring the effect of Starbucks' green marketing on consumers' purchase decisions from consumers’ perspective

Pei-Hsuan Tsai, Guan-Yi Lin, Yu-Lin Zheng, Yi-Chong Chen, Pao-Zhen Chen and Zheng-Cheng Su

Engaging and retaining customers with AI and employee service

Catherine Prentice and Mai Nguyen

How to increase multichannel shopping satisfaction? An adapted Kano based stage-gate approach to select new technologies

Daniel Baier and Alexandra Rese

Chatbots in retailers’ customer communication: How to measure their acceptance?

Alexandra Rese, Lena Ganster and Daniel Baier

How do consumers process digital display ads in-store? The effect of location, content, and goal relevance

Stephanie van de Sanden, Kim Willems and Malaika Brengman

Volume 55, issue C, 2020

Exploring hotel brand attachment: The mediating role of sentimental value

Yan Liu, Yan Kou, Zhenzhong Guan, JiaJing Hu and Bo Pu

The effect of alcohol consumption and contextual cues on the evaluation of new brands of alcoholic beverages at the POS

Kapil Khandeparkar and Manoj Motiani

“I'll buy what she's #wearingâ€: The roles of envy toward and parasocial interaction with influencers in Instagram celebrity-based brand endorsement and social commerce

S. Venus Jin and Ehri Ryu

When retailers and manufacturers advertise together; examining the effect of co-operative advertising on ad reach and memorability

Cathy Nguyen, Jenni Romaniuk, Justin Cohen and Margaret Faulkner

Store of the future: Towards a (re)invention and (re)imagination of physical store space in an omnichannel context

Bethan Alexander and Marta Blazquez Cano

Designing retail - Unravelling coping strategies through emphatic interviewing owner managers

Madsen, Signe Mørk and Ann Petermans

Investigating the link between innovation and mainstream adoption: How to identify consumer trends

Carol Cloughton

A holistic competence framework for (future) retail design and retail design education

Katelijn Quartier, Stephanie Claes and Jan Vanrie

Digital piracy among consumers in a developing economy: A comparison of multiple theory-based models

Kian Yeik Koay, Fandy Tjiptono and Manjit Singh Sandhu

Therapeutic servicescapes: Restorative and relational resources in service settings

Mark S. Rosenbaum, Margareta Friman, Ramirez, Germán Contreras and Tobias Otterbring

Impact of shared history on customers’ service evaluations

Zeina T. Al Hakim, Sanchayan Sengupta and Caroline Cuny

Sociodemographic and spatial disaggregation of e-commerce channel use in the grocery market in Great Britain

Nick Hood, Ryan Urquhart, Andy Newing and Alison Heppenstall

Exploring the influence of online reviews and motivating factors on sales: A meta-analytic study and the moderating role of product category

Kunlin Li, Yuhan Chen and Liyi Zhang

Measuring ease of use of mobile applications in e-commerce retailing from the perspective of consumer online shopping behaviour patterns

Xiong Li, Xiaodong Zhao, Xu, Wangtu (Ato) and Wei Pu

Consumer personality and lifestyles at the box office and beyond: How demographics, lifestyles and personalities predict movie consumption

Anthony Palomba

Customer proactive training vs customer reactive training in retail store settings: Effects on script proficiency, customer satisfaction, and sales volume

Lionel Nicod, Sylvie Llosa and David Bowen

The effect of attribute originality on consumers’ adoption intention of customization: The role of construal level

Bo Chen

The quest for consumer engagement via cause-related marketing: A mixed method study in an emerging economy

Akansha Singh and Govind Swaroop Pathak

Retailer corporate social responsibility and consumer citizenship behavior: The mediating roles of perceived consumer effectiveness and consumer trust

Van Thac Dang, Ninh Nguyen and Simon Pervan

Storytelling, the scale of persuasion and retention: A neuromarketing approach

Nicolas Hamelin, Park Thaichon, Christopher Abraham, Nicholas Driver, Joe Lipscombe and Jayarethanam Pillai

An innovation resistance theory perspective on mobile payment solutions

Puneet Kaur, Amandeep Dhir, Naveen Singh, Ganesh Sahu and Mohammad Almotairi

Barriers and enablers for innovation in the retail sector: Co-innovating with the customer. A case study in grocery retailing

Jose Albors-Garrigos

A synthesis of constructs for modelling consumers’ perception of value from mobile-commerce (M-VAL)

Omkar Dastane, Chai Lee Goi and Fazlul Rabbanee

“Conflict-performance assumption†or “performance-conflict assumptionâ€: Insights from franchising

Rozenn Perrigot, López-Fernández, Begoña and Guy Basset

Brand preference in the face of control loss and service failure: The role of the sound of brands

Jamel Khenfer and Caroline Cuny

A correlated uniqueness model of service quality measurement among users of cloud-based service platforms

Kwabena G. Boakye, Prathiba Natesan and Victor R. Prybutok

Mediated-moderated effects: High and low store image, brand awareness, perceived value from mini and supermarkets retail stores

Ana Paula Graciola, Deonir De Toni, Gabriel Sperandio Milan and Luciene Eberle

Guilt online vs. offline: What are its consequences on consumer behavior?

Camille Saintives

Retail location preferences: A comparative analysis

Oluwole Adeniyi, Abraham Brown and Paul Whysall

Online anthropomorphism and consumers’ privacy concern: Moderating roles of need for interaction and social exclusion

Yi Xie, Ke Chen and Xiaoling Guo

Label design of wines sold online: Effects of perceived authenticity on purchase intentions

Pelet, Jean-Éric, Durrieu, François and Erhard Lick

Consumer resistance and inertia of retail investors: Development of the resistance adoption inertia continuance (RAIC) framework

Himanshu Seth, Shalini Talwar, Anuj Bhatia, Akanksha Saxena and Amandeep Dhir

Exploring customer sentiment regarding online retail services: A topic-based approach

Jia-Jhou Wu and Sue-Ting Chang

Antecedents and consequents of consumers not adopting e-commerce

Emerson Mainardes, Irailton Melo de Souza and Correia, Rogério Dias

Are there peas in a pod when considering mobile phone and mobile applications use: A quantitative study

Nisreen Ameen, Mahmood Hussain Shah, Julian Sims, Jyoti Choudrie and Robert Willis

Determining profitable products in the retail market with consideration of cash limitation and exhibition periods

Gholam Hossain Kiani

Identifying the critical factors of customer behavior: An integration perspective of marketing strategy and components of attitudes

Sheng-Fang Chou, Jeou-Shyan Horng, Chih-Hsing Sam Liu and Jun-You Lin

The effect of 360-degree rotatable product images on purchase intention

Seeun Kim, Tae Hyun Baek and Sukki Yoon

How self-construal drives intention for status consumption: A moderated mediated mechanism

Charles Jebarajakirthy and Manish Das

Triadic relationship between customers, service providers and government in a highly regulated industry

Sara Quach, Park Thaichon and Chandana Hewege

Forecasting artificial intelligence on online customer assistance: Evidence from chatbot patents analysis

Eleonora Pantano and Gabriele Pizzi

Transnational corporations’ localization strategies via retail attributes: Focus on Chinese market

Sanghyup Shin, Hyun Kim and Woohyoung Kim

Weathering consumer pricing sensitivity: The importance of customer contact and personalized services in the financial services industry

Wonjoo Yun and Nicole Hanson

Virtual reality through the customer journey: Framework and propositions

Linda D. Hollebeek, Moira K. Clark, Tor Andreassen, Valdimar Sigurdsson and Dale Smith

Do ethics drive value co-creation on digital sharing economy platforms?

Waqar Nadeem and Saifeddin Al-Imamy

Examining key drivers of consumer experience with (non-financial) digital services—An exploratory study

Aijaz A. Shaikh, Majed D. Alharthi and Hawazen O. Alamoudi

Emerging cyborg products: An ethical market approach for market segmentation

Mario Arias-Oliva, Pelegrín-Borondo, Jorge, Lara-Palma, Ana María and Emma Juaneda-Ayensa

Stock replenishment policies for a vendor-managed inventory in a retailing system

Ata Allah Taleizadeh, Iman Shokr, Ioannis Konstantaras and Mahyar VafaeiNejad

Point of adoption and beyond. Initial trust and mobile-payment continuation intention

Shalini Talwar, Amandeep Dhir, Ashraf Khalil, Geetha Mohan and A.K.M. Najmul Islam

Consumers’ purchase decisions and employer image

Maria Rybaczewska, Leigh Sparks and Sułkowski, ŠUkasz

The differential and synergistic effects of market orientation and entrepreneurial orientation on hotel ambidexterity

Nabil Ghantous and Ibrahim Alnawas

Investigating conflicting online review information:evidence from Amazon.com

Elika Kordrostami and Vahid Rahmani

Quality disclosure in the presence of strategic consumers

Ju Zhao, Ju Qiu, Yong-Wu Zhou, Xiao-Jian Hu and Ai-Feng Yang

The effects of benefit-driven commitment on usage of social media for shopping and positive word-of-mouth

Sann Ryu and JungKun Park

Fairness perception of ancillary fees: Industry differences and communication strategies

Wujin Chu, Jeongmin Lee, Chris Baumann and Christine Kang

Need-for-touch and online purchase propensity: A comparative study of Portuguese and Chinese consumers

Paulo Duarte and Susana Silva

Explaining the impact of consumer religiosity, perceived risk and moral potency on purchase intentions

Gary Mortimer, Syed Muhammad Fazal-e-Hasan, Martin Grimmer and Louise Grimmer

Does self-esteem matter? A framework depicting role of self-esteem between dispositional mindfulness and impulsive buying

Tavleen Kaur Dhandra

The effect of time-varying factors on promotional activity in the German milk market

Patrick Sebastian Holzer

Brand addiction in the contexts of luxury and fast-fashion brands

Mona Mrad, Joelle Majdalani, Charles Chi Cui and Zeinab El Khansa

The effect of specific discount pattern in terms of price promotions on perceived price attractiveness and purchase intention: An experimental research

Büyükdağ, Naci, Ayşe Nur Soysal and Ki̇tapci, Olgun

How social presence drives commitment and loyalty with online brand communities? the role of social commerce trust

Waqar Nadeem, Amir H. Khani, Carsten D. Schultz, Nawal Abdalla Adam, Razaz Waheeb Attar and Nick Hajli

Influencer marketing: Social media influencers as human brands attaching to followers and yielding positive marketing results by fulfilling needs

Ki, Chung-Wha (Chloe), Leslie M. Cuevas, Sze Man Chong and Heejin Lim

Exploring the determinants of usage continuance willingness for location-based apps: A case study of bicycle-based exercise apps

Chia-Chen Chen, Kuo-Lun Hsiao and Wan-Chen Li

Understanding the inhibitors to consumer mobile purchasing intentions

Stefanie Sohn and Michael Groß

Price competition between green and non green products under corporate social responsible firm

Shib Sankar Sana

An exploratory investigation of factors affecting and best predicting the renewed adoption of mobile wallets

Claudel Mombeuil