Street harassment is marketplace discrimination: The impact of street harassment on young female consumers’ marketplace experiences

Mark S. Rosenbaum, Karen L. Edwards, Binayak Malla, Jyoti Regmi Adhikary and Ramírez, Germán Contreras

Journal of Retailing and Consumer Services, 2020, vol. 57, issue C

Abstract: This study brings street harassment to the retailing and consumer services literature streams. Street harassment describes unwanted interactions in public spaces between strangers or customers and is often motivated by a person’s gender, sexual orientation, or gender expression. To date, marketers have overlooked the occurrence of street harassment in retail establishments and consumer service domains, such as in theaters, public markets, recreational areas, and shopping malls. This work empirically demonstrates the extent to which young women in Nepal experience harassment from men in the marketplace and the various tactics they employ to lessen it. Furthermore, this research exposes the extent to which Nepali men admit to participating in verbal, physical, or visual harassment of women in various retailing and service settings. The article concludes with a discussion of theoretical, managerial, and societal implications and encourages public policy officials to treat street harassment as a criminal offense.

Keywords: Street harassment; Place avoidance; Discrimination; Service inclusion; Transformative service research; Pink services (search for similar items in EconPapers)
Date: 2020
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Citations: View citations in EconPapers (4)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:joreco:v:57:y:2020:i:c:s0969698920310997

DOI: 10.1016/j.jretconser.2020.102220

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