Journal of Retailing and Consumer Services

2008 - 2025

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Catherine Liu ().

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Volume 52, issue C, 2020

Does parasocial interaction with weight loss vloggers affect compliance? The role of vlogger characteristics, consumer readiness, and health consciousness

MD Nazmus Sakib, Mohammadali Zolfagharian and Atefeh Yazdanparast

Impact of sales Promotion's benefits on perceived value: Does product category moderate the results?

Somesh Kumar Sinha and Priyanka Verma

Private label shoppers between fast fashion trends and status symbolism – A customer characteristics investigation

Katrin Bockholdt, Jan Kemper and Malte Brettel

The Devil might wear Prada, but Narcissus wears counterfeit Gucci! How social adjustive functions influence counterfeit luxury purchases

Liem Viet Ngo, Gavin Northey, Quan Tran and Felix Septianto

The effect of benign and malicious envies on desire to buy luxury fashion items

Sandra Maria Correia Loureiro, Maria Alejandra Pinero de Plaza and Mehdi Taghian

An examination of the role of review valence and review source in varying consumption contexts on purchase decision

Sai Vijay Tata, Sanjeev Prashar and Sumeet Gupta

Shopping centre clusters: Competition or synergies? The case of the region of murcia (Spain)

Padilla, Armando Ortuño and Jairo Casares Blanco

Visual merchandising of pastries in foodscapes: The influence of plate colours on consumers’ flavour expectations and perceptions

Kpossa, Monyédodo Régis and Erhard Lick

How do electronic word of mouth practices contribute to mobile banking adoption?

Amit Shankar, Charles Jebarajakirthy and Md Ashaduzzaman

Customer response toward employees’ emotional labor in service industry settings

Taeshik Gong, JungKun Park and Hyowon Hyun

Understanding consumers’ behavior to adopt self-service parcel services for last-mile delivery

Min Zhou, Lindu Zhao, Nan Kong, Kathryn S. Campy, Ge Xu, Guiju Zhu, Xianye Cao and Song Wang

Investigating the impact of Internet of Things services from a smartphone app on grocery shopping

Fagerstrøm, Asle, Niklas Eriksson and Valdimar Sigurdsson

Elements of destination brand equity and destination familiarity regarding travel intention

Hsin-Kuang Chi, Kuo-Chung Huang and Huan Minh Nguyen

Positive emotion bias: Role of emotional content from online customer reviews in purchase decisions

Junpeng Guo, Xiaopan Wang and Yi Wu

US small retail businesses’ perception of competition: Looking through a lens of fear, confidence, or cooperation

Sang-Eun Byun, Siyuan Han, Hyejeong Kim and Carol Centrallo

‘I'm like you, you're like me, we make a great brand community!’ Similarity and children's brand community participation

Margurite Hook, Stacey Baxter and Alicia Kulczynski

Investigating consumer attitudes and intentions toward online fashion renting retailing

Stacy H.N. Lee and Pui-Sze Chow

The effects of match-ups on the consumer attitudes toward internet celebrities and their live streaming contents in the context of product endorsement

Hyun Jung Park and Li Min Lin

Mediating role of customer forgiveness between perceived justice and satisfaction

Lakhi Muhammad and Gul-E-Rana,

Consumer reactions to olfactory congruence with brand image

Karim Errajaa, Daucé, Bruno and Legohérel, Patrick

The roles of perceived risk, attractiveness of the online store and familiarity with AR in the influence of AR on patronage intention

Bonnin, Gaël

How situational circumstances modify the effects of frontline employees’ competences on customer satisfaction with the store

Laura Lucia-Palacios, Pérez-López, Raúl and Yolanda Polo-Redondo

On-shelf availability and logistics rationalization. A participative methodology for supply chain improvement

García-Arca, Jesús, J. Carlos Prado-Prado and González-Portela Garrido, A. Trinidad

Searching offline and buying online – An analysis of showrooming forms and segments

Patricia J. Schneider and Stephan Zielke

Money-back guarantee and pricing decision with retailer's store brand

Zongsheng Huang and Ting Feng

The role of culture and purchasing power parity in shaping mall-shoppers’ profiles

Shaked Gilboa and Vince Mitchell

Opening the black box of gameful experience: Implications for gamification process design

Thomas Leclercq, Ingrid Poncin and Wafa Hammedi

The role of fundamental motivations in willingness-to-pay online

Ville Salonen, Juha Munnukka and Heikki Karjaluoto

The congruence effect between product emotional appeal and country-based emotion: The moderating role of country-of-origin

Felix Septianto, Tung Moi Chiew and Nguyen T. Thai

Intentionality and transformative services: Wellbeing co-creation and spill-over effects

Finsterwalder, Jörg and Volker G. Kuppelwieser

Combining channels to make smart purchases: The role of webrooming and showrooming

Flavián, Carlos, Raquel Gurrea and Carlos Orús

Understanding the drivers of organic foods purchasing of millennials: Evidence from Brazil and Spain

Sebastian Molinillo, Murilo Vidal-Branco and Arnold Japutra

Retailer selection compulsion in the subsistence markets

Srabanti Mukherjee, Charles Jebarajakirthy and Biplab Datta

Examining older consumers’ loyalty towards older brands in grocery retailing

Peilin Phua, Rachel Kennedy, Giang Trinh, Bill Page and Nicole Hartnett

Dissatisfaction after service failures as a realized transaction risk: Customer opportunism as a function of external and internal rewards

Denis Khantimirov, Kiran Karande and John Ford

An investigation into the link between consumer's product involvement and store loyalty: The roles of shopping value goals and information search as the mediating factors

Md Rokonuzzaman, Ahasan Harun, Md Al-Emran and Victor R. Prybutok

How consumers form product quality perceptions in absence of fixed posted prices: Interaction of product cues with seller reputation and third-party reviews

Preeti Narwal and J.K. Nayak

Disclosure and assessment of unrecorded food waste at retail stores

Clara Cicatiello and Silvio Franco

The effect of credit card versus mobile payment on convenience and consumers’ willingness to pay

Joe Boden, Erik Maier and Robert Wilken

Feelings of ownership and volunteering: Examining psychological ownership as a volunteering motivation for nonprofit service organisations

Jeremy Ainsworth

Acceptance and use of big data techniques in services companies

Cabrera-Sánchez, Juan-Pedro and à ngel F. Villarejo-Ramos

Consumer perceived value, involvement, trust, susceptibility to interpersonal influence, and intention to participate in online group buying

Varinder M. Sharma and Andreas Klein

Forecasting client retention — A machine-learning approach

Satu Elisa Schaeffer and Sara Veronica Rodriguez Sanchez

How store managers can empower their teams to engage in constructive deviance: Theory development through a multiple case study

Willem Mertens and Jan Recker

How perceived trust mediates merchant's intention to use a mobile wallet technology

Nidhi Singh and Neena Sinha

Examining the antecedents and consequences of perceived shopping value through smart retail technology

Sujana Adapa, Syed Muhammad Fazal-e-Hasan, Sathyaprakash Balaji Makam, Muhammad Masood Azeem and Gary Mortimer

FsQCA versus regression: The context of customer engagement

David Gligor and Siddik Bozkurt

The impact of daily weather on retail sales: An empirical study in brick-and-mortar stores

Florian Badorf and Kai Hoberg

The role of customer online brand experience in customers' intention to forward online company-generated content: The case of the Islamic online banking sector in Palestine

Mahmoud Yasin, Liébana-Cabanillas, Francisco, Lucia Porcu and Rasem N. Kayed

Effects of perceived interactivity of augmented reality on consumer responses: A mental imagery perspective

Minjung Park and Jungmin Yoo

Exploring different airport users’ service quality satisfaction between service providers and air travelers

Seock-Jin Hong, Dongho Choi and Junjae Chae

The bandwagon luxury consumption in Tunisian case: The roles of independent and interdependent self concept

Nedra Bahri-Ammari, Daouda Coulibaly and Mohamed Slim Ben Mimoun

Visual attention to the main image of a hotel website based on its position, type of navigation and belonging to Millennial generation: An eye tracking study

Francisco Espigares-Jurado, Muñoz-Leiva, Francisco, Marisol B. Correia, Carlos M.R. Sousa, Ramos, Célia M.Q. and Faísca, Luís

Locally-owned convenience stores and the local economy

Maria Rybaczewska and Leigh Sparks

Second-hand shopping and brand loyalty: The role of online collaborative redistribution platforms

Intissar Abbes, Yousra Hallem and Nadia Taga

Shedding light on sharing ECONOMY and new materialist consumption: An empirical approach

Alonso-Almeida, María del Mar, Jordi Perramon and Bagur-Femenías, Llorenç

Smartphone preferences and brand loyalty: A discrete choice model reflecting the reference point and peer effect

Junghun Kim, Hyunjoo Lee and Jongsu Lee

Explicating the privacy paradox: A qualitative inquiry of online shopping consumers

Ruwan Bandara, Mario Fernando and Shahriar Akter

Brand fidelity: Scale development and validation

Debra Grace, Mitchell Ross and Ceridwyn King