Journal of Retailing and Consumer Services

2008 - 2025

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Catherine Liu ().

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Volume 64, issue C, 2022

Shopping mall retailing: A bibliometric analysis and systematic assessment of Chebat's contributions

Nina Krey, Karine Picot-Coupey and Cliquet, Gérard

A sound brand identity design: The interplay between sound symbolism and typography on brand attitude and memory

Yesel Jun and Hyunju Lee

I read, therefore I buy? Analyzing the impact of flyer distribution and readership on purchase behaviour

Marco Ieva, Cristina Ziliani, Gázquez-Abad, Juan Carlos and Ida D'Attoma

Additive omnichannel atmospheric cues: The mediating effects of cognitive and affective responses on purchase intention

Chris Lazaris, Adam Vrechopoulos, Panagiotis Sarantopoulos and Georgios Doukidis

Linking atmospherics to shopping outcomes: The role of the desire to stay

Maher Georges Elmashhara and Ana Maria Soares

Better support for supportive jobs. How to improve brand performance through better compensation and training for in-store merchandisers

Jan-Hinrich Meyer, González, Eva M. and Lopez-Lomelí, Miguel A.

Reconciling conflict of interests in a green retailing channel with green sales effort

Jafar Heydari, Pegah Bineshpour, Grit Walther and Ülkü, M. Ali

The geography of e-shopping in China: On the role of physical and virtual accessibility

Rui Shao, Ben Derudder and Frank Witlox

The impact of supermarket credibility on purchase intention of novel food

Inhaeng Noah Jung, Amit Sharma and Anna S. Mattila

The social significance of AI in retail on customer experience and shopping practices

Simon Moore, Sandy Bulmer and Jonathan Elms

Interactivity, Inspiration, and Perceived Usefulness! How retailers’ AR-apps improve consumer engagement through flow

Vahideh Arghashi and Cenk Arsun Yuksel

Gender’s moderating role in the relationship between organisational form and performance in the Spanish supermarket industry

Vázquez-Suárez, Luis, Mejía-Vásquez, Pericles Ramón, Sheila Serafim da Silva and Sánchez-Gómez, Roberto

The extension of animosity model of foreign product purchase: Does country of origin matter?

Hung Trong Hoang, Khanh Ngoc Bich Ho, Trang P. Tran and Truc Quang Le

More than a mere cup of coffee: When perceived luxuriousness triggers Chinese customers’ perceptions of quality and self-congruity

Rong Li, Michel Laroche, Marie-Odile Richard and Xinyu Cui

Crowding in the time of COVID: Effects on rapport and shopping satisfaction

Sevgin A. Eroglu, Karen A. Machleit and Emma G. Neybert

Towards a Mobile App Diffusion of Innovations model: A multinational study of mobile wallet adoption

Norman Shaw, Brenda Eschenbrenner and Benedikt M. Brand

The impact of introducing a customer loyalty program on category sales and profitability

Chen Lin and Douglas Bowman

Customer happiness as a function of perceived loyalty program benefits - A quantile regression approach

Reeti Agarwal, Ankit Mehrotra and Dheeraj Misra

Creating and detecting fake reviews of online products

Joni Salminen, Chandrashekhar Kandpal, Ahmed Mohamed Kamel, Soon-gyo Jung and Bernard J. Jansen

Towards rebuilding the highstreet: Learning from customers’ town centre shopping journeys

Majd AbedRabbo, Cathryn Hart, Fiona Ellis-Chadwick and Zeina AlMalak

What drives consumers to customize products? The mediating role of brand experience

Jessica L. Pallant, Ingo O. Karpen and Sean J. Sands

When and how consumers are willing to exchange data with retailers: An exploratory segmentation

Jason I. Pallant, Jessica L. Pallant, Sean J. Sands, Carla R. Ferraro and Eslam Afifi

Sustainably sustaining (online) fashion consumption: Using influencers to promote sustainable (un)planned behaviour in Europe's millennials

Leanne Johnstone and Cecilia Lindh

Learning, contractual capabilities, and contract duration changes in franchise networks

Perdreau, Frédéric and Fréchet, Marc

How can I Be as attractive as a Fitness YouTuber in the era of COVID-19? The impact of digital attributes on flow experience, satisfaction, and behavioral intention

Minseong Kim

Consumer rights or unethical behaviors: Exploring the impacts of retailer return policies

Hsiu-Hua Chang and Ting-Shan Yang

The role of art infusion in enhancing pro-environmental luxury brand advertising

Sara Quach, Felix Septianto, Park Thaichon and Reza Ashari Nasution

Pricing strategies of two-sided platforms considering privacy concerns

Yongrui Duan, Peng Liu and Yixuan Feng

M-atmospherics: From the physical to the digital

Steven W. Rayburn, Sidney T. Anderson, Gail M. Zank and Imani McDonald

Revealing travellers’ satisfaction during COVID-19 outbreak: Moderating role of service quality

Mehrbakhsh Nilashi, Rabab Ali Abumalloh, Behrouz Minaei-Bidgoli, Waleed Abdu Zogaan, Ashwaq Alhargan, Saidatulakmal Mohd, Sharifah Nurlaili Farhana Syed Azhar, Shahla Asadi and Sarminah Samad

Exploring the core factors of online purchase decisions by building an E-Commerce network evolution model

Luming Yang, Min Xu and Lin Xing

Increasing customer loyalty and WOM in an age of terror: Cross-cultural development and validation of the customers’ reactions to terror scale (CRTS)

Shaked Gilboa, Tali Seger-Guttmann and Judith Partouche-Sebban

Way to success: Understanding top streamer's popularity and influence from the perspective of source characteristics

Yuanyuan Guo, Kexin Zhang and Chaoyou Wang

Price, online coupon, and store service effort decisions under different omnichannel retailing models

Zonghuo Li, Di Wang, Wensheng Yang and Hyun Seung Jin

The role of memorable experience and emotional intelligence in senior customer loyalty to geriatric hotels

Catherine Prentice, Sergio Dominique-Ferreira, Andreia Ferreira and Wang, Xuequn (Alex)

Online personalized recommended product quality and e-impulse buying: A conditional mediation analysis

Seth Ampadu, Yuanchun Jiang, Emmanuel Debrah, Collins Opoku Antwi, Eric Amankwa, Samuel Adu Gyamfi and Richard Amoako

Dynamic impact of negative public sentiment on agricultural product prices during COVID-19

Yunqiang Liu, Sha Liu, Deping Ye, Hong Tang and Fang Wang

The multiple effects of service innovation and quality on transitional and electronic word-of-mouth in predicting customer behaviour

Wei-Long Lee, Chih-Hsing Liu and Tzu-Wen Tseng

Understanding multi-channel consumer behavior: A comparison between segmentations of multi-channel purchases by product category and overall products

Fumiyo N. Kondo and Taishi Okubo

The status quo bias and its individual differences from a price management perspective

Dominic Bergers

Do brands’ social media marketing activities matter? A moderation analysis

Imran Khan

New insights in Peer-to-Peer carsharing and ridesharing participation intentions: Evidence from the “provider-user†perspective

Marc Prieto, Valentina Stan and George Baltas

A cross cultural investigation of retailers commitment to CSR and customer citizenship behaviour: The role of ethical standard and value relevance

Ziad Hassan Abdelmoety, Sameh Aboul-Dahab and Gomaa Agag

Hidden price promotions: Could retailer price promotions backfire?

Wenjing Li, David M. Hardesty, Adam W. Craig and Lei Song

Impact of customer experience on attitude and repurchase intention in online grocery retailing: A moderation mechanism of value Co-creation

Kumari Anshu, Loveleen Gaur and Gurmeet Singh

The effects of framing messages and cause-related marketing on backing intentions in reward-based crowdfunding

Ying-Feng Kuo, Cathy S. Lin and Li-Te Liu

Seamless experience in the context of omnichannel shopping： scale development and empirical validation

Ya Ping Chang and Jingwen Li

Interplays between manufacturer advertising and retailer store brand introduction: Agency vs. wholesale contracts

Qichao Shen, Bo He and Qiankai Qing

Consumers’ personality and compulsive buying behavior: The role of hedonistic shopping experiences and gender in mediating-moderating relationships

Piotr Tarka, Monika Kukar-Kinney and Richard J. Harnish

Exploring customer experience during channel switching in omnichannel retailing context: A qualitative assessment

Anh Thi Van Nguyen, Robert McClelland and Nguyen Hoang Thuan

Is there any value in the online reviews of remedial satisfied customers? An empirical study in the hospitality industry

Yanzhuang Bai, Tingwu Li and Chundong Zheng

Online reviews as a pacifying decision-making assistant

Loc Tuan Le, Pham Thi Minh Ly, Nhan Thanh Nguyen and Lobel Trong Thuy Tran

Partnerships that go places: How to successfully market products from vendor partners at retail stores from the vendors’ perspective

Pei-Hsuan Tsai, Jia-Wei Tang and Chih-Jou Chen

Why do consumers purchase biodegradable plastic? The impact of hedonics and environmental motivations on switching intention from synthetic to biodegradable plastic among the young consumers

Taofeeq D. Moshood, Gusman Nawanir, Fatimah Mahmud, Fazeeda Mohamad, Mohd Hanafiah Ahmad and Airin AbdulGhani

Consumer decision-making styles, involvement, and the intention to participate in online group buying

Andreas Klein and Varinder M. Sharma

Predicting future consumer purchases in grocery retailing with the condensed Poisson lognormal model

Giang Trinh and Malcolm Wright

Sustainabilty and retail marketing: Corporate, product and store perspectives

Ulf Elg and Axel Welinder

Profiling shoppers’ coping behaviours during a pandemic crisis: A regulatory focus perspective

Kokho Jason Sit, Erica E.F. Ballantyne and Jonathan Gorst

Effect of WeChat interaction on brand evaluation: A moderated mediation model of para-social interaction and affiliative tendency

Chu-Bing Zhang, Zhuo-Ping Zhang, Ying Chang, Tian-Ge Li and Ru-Jing Hou

Proposal for modeling social robot acceptance by retail customers: CAN model + technophobia

à urea Subero-Navarro, Pelegrín-Borondo, Jorge, Eva Reinares-Lara and Cristina Olarte-Pascual

Managing social media recovery: The important role of service recovery transparency in retaining customers

Andreawan Honora, Wen-Hai Chih and Kai-Yu Wang

From employee engagement to customer engagement: A multilevel dual-path model of engagement spillover effects in service ecosystems

Xiaoyun Han, Shuping Chen and Bing Chen

The effect of shopping goals and in-store mobile device use on purchase outcomes in brick-and-mortar stores

Girish Punj

The influence of communication in destination imagery during COVID-19

Jesús Cambra-Fierro, Fuentes-Blasco, María, Lily Xuehui Gao, Melero-Polo, Iguácel and Andreea Trifu

The impact of retailers’ sustainable development on consumer advocacy: A chain mediation model investigation

Xing-Xin Wang and Ai-Zhong He

Building brand credibility: The role of involvement, identification, reputation and attachment

Sebastian Molinillo, Arnold Japutra and Yuksel Ekinci

When service robots look at themselves in the mirror: An examination of the effects of perceptions of robotic self-recognition

Söderlund, Magnus

Optimal promotion planning for a product launch in the presence of word-of-mouth

Saeide Bigdellou, Shirin Aslani and Mohammad Modarres

Virtual reality as a promotion tool for small independent stores

Gwia Kim, Byoungho Jin and Daeun Chloe Shin

Should a small-sized store have both online and offline channels? An efficiency analysis of the O2O platform strategy

Hongbum Kim, Min Ho Ryu, Daeho Lee and Jang Hyun Kim

Psychological comfort in service relationships: A mixed-method approach

Karan Nilesh Radia, Sonal Purohit, Shachi Desai and Jitendra Nenavani

Ad creativity in a negative context: How a thanking message frame enhances purchase intention in times of crisis

Vlad Demsar, Sean Sands, Sara Rosengren and Colin Campbell

Effect of community relationship management, relationship marketing orientation, customer engagement, and brand trust on brand loyalty: The case of a commercial bank in Thailand

Jedsada Wongsansukcharoen

Cross-national differences in big data analytics adoption in the retail industry

Mayada Abd El-Aziz Youssef, Riyad Eid and Gomaa Agag

Influence of augmented reality product display on consumers’ product attitudes: A product uncertainty reduction perspective

Chunhua Sun, Yuan Fang, Meng Kong, Xiayu Chen and Yezheng Liu

Challenging the "integration imperative": A customer perspective on omnichannel journeys

Isadora Gasparin, Ekaterina Panina, Larissa Becker, Yrjölä, Mika, Elina Jaakkola and Cristiane Pizzutti

The influence of customer experience with automated games and social interaction on customer engagement and loyalty in casinos

Jovanie A. Tuguinay, Catherine Prentice and Brent Moyle

Uniform or spatially differentiated? Pricing Strategies for Information Goods under simultaneous and sequential decision-making in multi-market context

Arnab Adhikari, Megha Sharma, Sumanta Basu and Ashish Kumar Jha

Brand personality appeal in retailing: Comparing fashion- and grocery retailing

Kim Willems

Winning ugly: Profit maximizing marketing strategies for ugly foods

Danyi Qi, Jerrod Penn, Ran Li and Brian Roe

Posted price and name-your-own-price in a product line design problem

Iman Nosoohi

The distinctive agenda of service failure recovery in e-tailing: Criticality of logistical / non-logistical service failure typologies and e-tailing ethics

Vivek Roy, T. Sai Vijay and Abhishek Srivastava

Why display motion on packaging? The effect of implied motion on consumer behavior

Junwei Yu, Olivier Droulers and Sophie Lacoste-Badie

Thanks COVID-19, I'll reconsider my purchase: Can fear appeal reduce online shopping cart abandonment?

Siqi Wang, Jun-Hwa Cheah, Xin-Jean Lim, Yee Choy Leong and Wei Chong Choo

An investigation into online atmospherics: The effect of animated images on emotions, cognition, and purchase intentions

Michel Laroche, Rong Li, Marie-Odile Richard and Mi Zhou