The role of perceived enjoyment and perceived informativeness in assessing the acceptance of AR wearables

Eric Holdack, Katja Lurie-Stoyanov and Harro Fabian Fromme

Journal of Retailing and Consumer Services, 2022, vol. 65, issue C

Abstract: Augmented reality smart glasses are a major trend in retailing. However, little is known about the factors that drive customers’ acceptance of these wearables as a channel in stores. Especially, the roles of perceived enjoyment and perceived informativeness for usage intentions of such novel and immersive technologies are unclear. Thus, the authors propose an extended technology acceptance model as an instrument to predict future adoption. The results indicate that perceived enjoyment largely mediates the influence of perceived informativeness and other variables on attitude and usage intention. Further, perceived enjoyment functions as a direct predictor for attitude and in strength even exceeds perceived usefulness. Hence, retailers should consider focusing on joy-related aspects when aiming at the introduction of broadly accepted AR applications in stores.

Keywords: TAM; Technology acceptance model; AR; Augmented reality; Smart glasses; Retailing; Wearables (search for similar items in EconPapers)
Date: 2022
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Citations: View citations in EconPapers (11)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:joreco:v:65:y:2022:i:c:s0969698920312674

DOI: 10.1016/j.jretconser.2020.102259

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