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Journal of Retailing and Consumer Services

2008 - 2020

Current editor(s): Harry Timmermans

From Elsevier
Bibliographic data for series maintained by Haili He ().

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Volume 56, issue C, 2020

Why do people use and recommend m-wallets? Downloads
Puneet Kaur, Amandeep Dhir, Rahul Bodhi, Tripti Singh and Mohammad Almotairi
Market demand and government regulation for quality grading system of agricultural products in China Downloads
Wenjing Nie, Taiping Li and Liqun Zhu
The effects of possession- and social inclusion-defined materialism on consumer behavior toward economical versus luxury product categories, goods versus services product types, and individual versus group marketplace scenarios Downloads
Weng Marc Lim, Cynthia Su Chen Phang and Ai Ling Lim
Modelling consumers’ acceptance for the click and collect service Downloads
Christina Milioti, Katerina Pramatari and Ioanna Kelepouri
A multi-country study of bank reputation among customers in Africa: Key antecedents and consequences Downloads
Christian Nedu Osakwe, Ruiz, Belén, Hayford Amegbe, Nathalie B. Chinje, Jun-Hwa Cheah and T. Ramayah
Bridging the valuescape with digital technology: A mixed methods study on customers’ value creation process in the physical retail space Downloads
Nöjd, Sture, Jessica Westman Trischler, Tobias Otterbring, Pernille K. Andersson and Wästlund, Erik
Impact of acculturation to western culture (AWC) on western fashion luxury consumption among Gen-Y consumers in the Asia-Pacific region Downloads
Manish Das and Dr Charles Jebarajakirthy
Now is the time to embrace interactive electronic applications of Association Pattern Technique Downloads
Lizette Diedericks, Alet C. Erasmus and Donoghue, Suné
Do consumers use tipping to monitor service? Role of power and embarrassment Downloads
Jeonggyu Lee, Anubhav Aggarwal, Hoori Rafieian and Daniel Korschun
It takes two to tango: The role of customer empathy and resources to improve the efficacy of frontline employee empathy Downloads
Liem Viet Ngo, Thi Nguyet Que Nguyen, Nam The Tran and Widya Paramita
Dynamic assortment in the presence of brand heterogeneity Downloads
Jiaqing Qiu, Xiangyong Li, Yongrui Duan, Mengxi Chen and Peng Tian
Intra-household task allocation in online grocery shopping: Together alone Downloads
Ellen Van Droogenbroeck and Leo Van Hove
Recipes for achieving customer loyalty: A qualitative comparative analysis of the dimensions of customer experience Downloads
Sanja Pekovic and Sylvie Rolland
The pauper wears prada? How debt stress promotes luxury consumption Downloads
Wangshuai Wang, Tianjiao Ma, Jie Li and Mo Zhang
Gender differences using online auctions within a generation Y sample: An application of the Theory of Planned Behaviour Downloads
Christopher McLaughlin, Laura Bradley McCauley, Garry Prentice, Emma-Jayne Verner and Sharon Loane
Shopping and cross-shopping practices in Hanoi Vietnam: An emerging urban market context Downloads
Van Hai Tran and Lucie Sirieix
Social media sentimentas an additional performance measure? Examples from iconic theme park destinations Downloads
Nicole Olynk Widmar, Courtney Bir, McKenna Clifford and Natalya Slipchenko
Feeling hungry? let's order through mobile! examining the fast food mobile commerce in China Downloads
Umair Akram, Aisha Rehman Ansari, Guoqun Fu and Muhammad Junaid
A coordination mechanism through relational contract in a two-echelon supply chain Downloads
Yong Liu, Zhi-yang Liu, Wen-wen Ren and Jeffrey Yi Lin Forrest
Research on the influence of after-sales service quality factors on customer satisfaction Downloads
Sajjad Shokouhyar, Sina Shokoohyar and Sepehr Safari
Revisiting customer analytics capability for data-driven retailing Downloads
Md Afnan Hossain, Shahriar Akter and Venkata Yanamandram
Privacy threats with retail technologies: A consumer perspective Downloads
Gabriele Pizzi and Daniele Scarpi
The role of consumer knowledge, experience,and heterogeneity in fish consumption: Policy lessons from Japan Downloads
Shinichi Kitano and Naotoshi Yamamoto
Service quality in airport hotel chains through the lens of online reviewers Downloads
Moro, Sérgio, Rui J. Lopes, Joaquim Esmerado and Miguel Botelho
Influence of opinion leadership identification criteria: The purchase of smartphones Downloads
Romero-Rodríguez, Margarita E., Rodríguez-Donate, M. Carolina, Hernández-García, M. Carmen and Rodríguez-Brito, M. Gracia
Visitors’ pro-environmental behavior and the underlying motivations for natural environment: Merging dual concern theory and attachment theory Downloads
Minseong Kim and Dong-Woo Koo
Exploring the effect of Starbucks' green marketing on consumers' purchase decisions from consumers’ perspective Downloads
Pei-Hsuan Tsai, Guan-Yi Lin, Yu-Lin Zheng, Yi-Chong Chen, Pao-Zhen Chen and Zheng-Cheng Su
Engaging and retaining customers with AI and employee service Downloads
Catherine Prentice and Mai Nguyen
How to increase multichannel shopping satisfaction? An adapted Kano based stage-gate approach to select new technologies Downloads
Daniel Baier and Alexandra Rese
Chatbots in retailers’ customer communication: How to measure their acceptance? Downloads
Alexandra Rese, Lena Ganster and Daniel Baier
How do consumers process digital display ads in-store? The effect of location, content, and goal relevance Downloads
Stephanie van de Sanden, Kim Willems and Malaika Brengman

Volume 55, issue C, 2020

Exploring hotel brand attachment: The mediating role of sentimental value Downloads
Yan Liu, Yan Kou, Zhenzhong Guan, JiaJing Hu and Bo Pu
The effect of alcohol consumption and contextual cues on the evaluation of new brands of alcoholic beverages at the POS Downloads
Kapil Khandeparkar and Manoj Motiani
“I'll buy what she's #wearingâ€: The roles of envy toward and parasocial interaction with influencers in Instagram celebrity-based brand endorsement and social commerce Downloads
S. Venus Jin and Ehri Ryu
When retailers and manufacturers advertise together; examining the effect of co-operative advertising on ad reach and memorability Downloads
Cathy Nguyen, Jenni Romaniuk, Justin Cohen and Margaret Faulkner
Store of the future: Towards a (re)invention and (re)imagination of physical store space in an omnichannel context Downloads
Bethan Alexander and Marta Blazquez Cano
Designing retail - Unravelling coping strategies through emphatic interviewing owner managers Downloads
Madsen, Signe Mørk and Ann Petermans
Investigating the link between innovation and mainstream adoption: How to identify consumer trends Downloads
Carol Cloughton
A holistic competence framework for (future) retail design and retail design education Downloads
Katelijn Quartier, Stephanie Claes and Jan Vanrie
Digital piracy among consumers in a developing economy: A comparison of multiple theory-based models Downloads
Kian Yeik Koay, Fandy Tjiptono and Manjit Singh Sandhu
Therapeutic servicescapes: Restorative and relational resources in service settings Downloads
Mark S. Rosenbaum, Margareta Friman, Ramirez, Germán Contreras and Tobias Otterbring
Impact of shared history on customers’ service evaluations Downloads
Zeina T. Al Hakim, Sanchayan Sengupta and Caroline Cuny
Sociodemographic and spatial disaggregation of e-commerce channel use in the grocery market in Great Britain Downloads
Nick Hood, Ryan Urquhart, Andy Newing and Alison Heppenstall
Exploring the influence of online reviews and motivating factors on sales: A meta-analytic study and the moderating role of product category Downloads
Kunlin Li, Yuhan Chen and Liyi Zhang
Measuring ease of use of mobile applications in e-commerce retailing from the perspective of consumer online shopping behaviour patterns Downloads
Xiong Li, Xiaodong Zhao, Xu, Wangtu (Ato) and Wei Pu
Consumer personality and lifestyles at the box office and beyond: How demographics, lifestyles and personalities predict movie consumption Downloads
Anthony Palomba
Customer proactive training vs customer reactive training in retail store settings: Effects on script proficiency, customer satisfaction, and sales volume Downloads
Lionel Nicod, Sylvie Llosa and David Bowen
The effect of attribute originality on consumers’ adoption intention of customization: The role of construal level Downloads
Bo Chen
The quest for consumer engagement via cause-related marketing: A mixed method study in an emerging economy Downloads
Akansha Singh and Govind Swaroop Pathak
Retailer corporate social responsibility and consumer citizenship behavior: The mediating roles of perceived consumer effectiveness and consumer trust Downloads
Van Thac Dang, Ninh Nguyen and Simon Pervan
Storytelling, the scale of persuasion and retention: A neuromarketing approach Downloads
Nicolas Hamelin, Park Thaichon, Christopher Abraham, Nicholas Driver, Joe Lipscombe and Jayarethanam Pillai
An innovation resistance theory perspective on mobile payment solutions Downloads
Puneet Kaur, Amandeep Dhir, Naveen Singh, Ganesh Sahu and Mohammad Almotairi
Barriers and enablers for innovation in the retail sector: Co-innovating with the customer. A case study in grocery retailing Downloads
Jose Albors-Garrigos
A synthesis of constructs for modelling consumers’ perception of value from mobile-commerce (M-VAL) Downloads
Omkar Dastane, Chai Lee Goi and Fazlul Rabbanee
“Conflict-performance assumption†or “performance-conflict assumptionâ€: Insights from franchising Downloads
Rozenn Perrigot, López-Fernández, Begoña and Guy Basset
Brand preference in the face of control loss and service failure: The role of the sound of brands Downloads
Jamel Khenfer and Caroline Cuny
A correlated uniqueness model of service quality measurement among users of cloud-based service platforms Downloads
Kwabena G. Boakye, Prathiba Natesan and Victor R. Prybutok
Mediated-moderated effects: High and low store image, brand awareness, perceived value from mini and supermarkets retail stores Downloads
Ana Paula Graciola, Deonir De Toni, Gabriel Sperandio Milan and Luciene Eberle
Guilt online vs. offline: What are its consequences on consumer behavior? Downloads
Camille Saintives
Retail location preferences: A comparative analysis Downloads
Oluwole Adeniyi, Abraham Brown and Paul Whysall
Online anthropomorphism and consumers’ privacy concern: Moderating roles of need for interaction and social exclusion Downloads
Yi Xie, Ke Chen and Xiaoling Guo
Label design of wines sold online: Effects of perceived authenticity on purchase intentions Downloads
Pelet, Jean-Éric, Durrieu, François and Erhard Lick
Consumer resistance and inertia of retail investors: Development of the resistance adoption inertia continuance (RAIC) framework Downloads
Himanshu Seth, Shalini Talwar, Anuj Bhatia, Akanksha Saxena and Amandeep Dhir
Exploring customer sentiment regarding online retail services: A topic-based approach Downloads
Jia-Jhou Wu and Sue-Ting Chang
Antecedents and consequents of consumers not adopting e-commerce Downloads
Emerson Wagner Mainardes, Irailton Melo de Souza and Correia, Rogério Dias
Are there peas in a pod when considering mobile phone and mobile applications use: A quantitative study Downloads
Nisreen Ameen, Mahmood Hussain Shah, Julian Sims, Jyoti Choudrie and Robert Willis
Determining profitable products in the retail market with consideration of cash limitation and exhibition periods Downloads
Gholam Hossain Kiani
Identifying the critical factors of customer behavior: An integration perspective of marketing strategy and components of attitudes Downloads
Sheng-Fang Chou, Jeou-Shyan Horng, Chih-Hsing Sam Liu and Jun-You Lin
The effect of 360-degree rotatable product images on purchase intention Downloads
Seeun Kim, Tae Hyun Baek and Sukki Yoon
How self-construal drives intention for status consumption: A moderated mediated mechanism Downloads
Charles Jebarajakirthy and Manish Das
Triadic relationship between customers, service providers and government in a highly regulated industry Downloads
Sara Quach, Park Thaichon and Chandana Hewege
Forecasting artificial intelligence on online customer assistance: Evidence from chatbot patents analysis Downloads
Eleonora Pantano and Gabriele Pizzi
Transnational corporations’ localization strategies via retail attributes: Focus on Chinese market Downloads
Sanghyup Shin, Hyun Kim and Woohyoung Kim
Weathering consumer pricing sensitivity: The importance of customer contact and personalized services in the financial services industry Downloads
Wonjoo Yun and Nicole Hanson
Virtual reality through the customer journey: Framework and propositions Downloads
Linda D. Hollebeek, Moira K. Clark, Tor W. Andreassen, Valdimar Sigurdsson and Dale Smith
Do ethics drive value co-creation on digital sharing economy platforms? Downloads
Waqar Nadeem and Saifeddin Al-Imamy
Examining key drivers of consumer experience with (non-financial) digital services—An exploratory study Downloads
Aijaz A. Shaikh, Majed D. Alharthi and Hawazen O. Alamoudi
Emerging cyborg products: An ethical market approach for market segmentation Downloads
Mario Arias-Oliva, Pelegrín-Borondo, Jorge, Lara-Palma, Ana María and Emma Juaneda-Ayensa
Stock replenishment policies for a vendor-managed inventory in a retailing system Downloads
Ata Allah Taleizadeh, Iman Shokr, Ioannis Konstantaras and Mahyar VafaeiNejad
Point of adoption and beyond. Initial trust and mobile-payment continuation intention Downloads
Shalini Talwar, Amandeep Dhir, Ashraf Khalil, Geetha Mohan and A.K.M. Najmul Islam
Consumers’ purchase decisions and employer image Downloads
Maria Rybaczewska, Leigh Sparks and Sułkowski, ŠUkasz
The differential and synergistic effects of market orientation and entrepreneurial orientation on hotel ambidexterity Downloads
Nabil Ghantous and Ibrahim Alnawas
Investigating conflicting online review information:evidence from Downloads
Elika Kordrostami and Vahid Rahmani
Quality disclosure in the presence of strategic consumers Downloads
Ju Zhao, Ju Qiu, Yong-Wu Zhou, Xiao-Jian Hu and Ai-Feng Yang
The effects of benefit-driven commitment on usage of social media for shopping and positive word-of-mouth Downloads
Sann Ryu and JungKun Park
Fairness perception of ancillary fees: Industry differences and communication strategies Downloads
Wujin Chu, Jeongmin Lee, Chris Baumann and Christine Kang
Need-for-touch and online purchase propensity: A comparative study of Portuguese and Chinese consumers Downloads
Paulo Duarte and Susana Silva
Explaining the impact of consumer religiosity, perceived risk and moral potency on purchase intentions Downloads
Gary Mortimer, Syed Muhammad Fazal-e-Hasan, Martin Grimmer and Louise Grimmer
Does self-esteem matter? A framework depicting role of self-esteem between dispositional mindfulness and impulsive buying Downloads
Tavleen Kaur Dhandra
The effect of time-varying factors on promotional activity in the German milk market Downloads
Patrick Sebastian Holzer
Brand addiction in the contexts of luxury and fast-fashion brands Downloads
Mona Mrad, Joelle Majdalani, Charles Chi Cui and Zeinab El Khansa
The effect of specific discount pattern in terms of price promotions on perceived price attractiveness and purchase intention: An experimental research Downloads
Büyükdağ, Naci, Ayşe Nur Soysal and Ki̇tapci, Olgun
How social presence drives commitment and loyalty with online brand communities? the role of social commerce trust Downloads
Waqar Nadeem, Amir H. Khani, Carsten D. Schultz, Nawal Abdalla Adam, Razaz Waheeb Attar and Nick Hajli
Influencer marketing: Social media influencers as human brands attaching to followers and yielding positive marketing results by fulfilling needs Downloads
Ki, Chung-Wha (Chloe), Leslie M. Cuevas, Sze Man Chong and Heejin Lim
Exploring the determinants of usage continuance willingness for location-based apps: A case study of bicycle-based exercise apps Downloads
Chia-Chen Chen, Kuo-Lun Hsiao and Wan-Chen Li
Understanding the inhibitors to consumer mobile purchasing intentions Downloads
Stefanie Sohn and Michael Groß
Price competition between green and non green products under corporate social responsible firm Downloads
Shib Sankar Sana
An exploratory investigation of factors affecting and best predicting the renewed adoption of mobile wallets Downloads
Claudel Mombeuil
Page updated 2020-08-08