QR code and mobile payment: The disruptive forces in retail

Li-Ya Yan, Garry Wei-Han Tan, Xiu-Ming Loh, Jun-Jie Hew and Keng-Boon Ooi

Journal of Retailing and Consumer Services, 2021, vol. 58, issue C

Abstract: The emergence of mobile payment (m-payment) resulted in the disruption of many sectors in the business sphere, particularly the retail industry. However, the acceptance of m-payment still has substantial room for improvement. Therefore, this study purports to ascertain the critical antecedents that impact the m-payment adoption intention, in particular the type of m-payment that utilizes the Quick Response (QR) code technology, through an extended Mobile Technology Acceptance Model. On top of offering several theoretical implications, numerous practical implications are also provided for stakeholders in the retail sector.

Keywords: QR code; Mobile payment; Retailing industry; Mobile Technology Acceptance Model; Mobile commerce (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (32)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:joreco:v:58:y:2021:i:c:s0969698920313084

DOI: 10.1016/j.jretconser.2020.102300

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