Fashion companies and customer satisfaction: A relation mediated by Information and Communication Technologies

Carlo Amendola, Mario Calabrese, Francesco Caputo and Fabrizio, D’Ascenzo

Journal of Retailing and Consumer Services, 2018, vol. 43, issue C, 251-257

Abstract: Adopting the interpretative lens provided by the Systems Thinking and Service Logic, the paper pursues a twofold aim: 1] from one side it offers a wider picture of fashion sector with the aim to support both researchers and practitioners in defining more valuable and effective approaches and 2] from the other side it investigates the customers’ perspectives and their approach to Information and Communication Technologies in the fashion sector.

Keywords: Fashion companies; Customer satisfaction; Technology management; Systems thinking; Service logic (search for similar items in EconPapers)
Date: 2018
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Citations: View citations in EconPapers (5)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:joreco:v:43:y:2018:i:c:p:251-257

DOI: 10.1016/j.jretconser.2018.04.005

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