Economics at your fingertips  

Augmented reality in retail: A trade-off between user's control of access to personal information and augmentation quality

Atieh Poushneh

Journal of Retailing and Consumer Services, 2018, vol. 41, issue C, 169-176

Abstract: This study conducted a qualitative experimental study to develop a scale, augmentation quality that measures the output quality of augmented reality. Augmentation quality is a new aspect of user experience being captured through interaction with augmented reality. Since controlling access to their personal information is a significant concern of users, this study also conducted a quantitative experimental study and applied equity theory to examine how augmentation quality and users’ control of access to their personal information impacts user satisfaction. This study was conducted in three different contexts: online shopping, entertainment services, and basic service maintenance. ANOVA was applied to examine the significant differences in user satisfaction, user's control of access to personal information, and augmentation quality across the three contexts. Results indicated that individuals pay attention to both the privacy of their personal information as well as augmentation quality. The results also indicated that the ability to control access to personal information significantly affects user satisfaction. The results of this study carry important managerial implications for augmented reality developers and retailers.

Keywords: Augmented reality; Augmentation quality; User's control of access to personal information; User satisfaction (search for similar items in EconPapers)
Date: 2018
References: View references in EconPapers View complete reference list from CitEc
Citations View citations in EconPapers (1) Track citations by RSS feed

Downloads: (external link)
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link:

Access Statistics for this article

Journal of Retailing and Consumer Services is currently edited by Harry Timmermans

More articles in Journal of Retailing and Consumer Services from Elsevier
Bibliographic data for series maintained by Dana Niculescu ().

Page updated 2018-11-10
Handle: RePEc:eee:joreco:v:41:y:2018:i:c:p:169-176