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Edutainment experiences for children in retail stores, from a child’s perspective

Florence Feenstra, Laurent Muzellec, Brigitte de Faultrier and Jacques Boulay

Journal of Retailing and Consumer Services, 2015, vol. 26, issue C, 47-56

Abstract: To build family traffic in-store and develop spending, retailers offer educational workshops and events targeted at children. Understanding how to create value for children in order to create retail patronage intentions is necessary, but has barely been studied. This papers aims to explore the nature and benefits of these edutainment experiences for children and their potential effects on the child-retailer relationship through ethnographic investigation. The study provides evidence that children enjoy acquiring consumer knowledge and consumer attitudes autonomously by taking on an active role as consumers. Edutainment experiences endorse a positive vision of "fun power", as a new type of child influence on adult purchasing. They determine long-term orientation in child-retailer relationships.

Keywords: Shopping experience value; Edutainment; Consumer-retailer relationship; Children (search for similar items in EconPapers)
Date: 2015
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DOI: 10.1016/j.jretconser.2015.05.004

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