Examining older consumers’ loyalty towards older brands in grocery retailing

Peilin Phua, Rachel Kennedy, Giang Trinh, Bill Page and Nicole Hartnett

Journal of Retailing and Consumer Services, 2020, vol. 52, issue C

Abstract: This paper compares the buying behaviours of older and younger consumers of older and newer brands in grocery retailing. We analysed 88,000 purchases of 60 brands from six categories. Behavioural loyalty measures for different consumer age cohorts were calculated and compared relative to each brand's launch date. Results showed older consumers do not buy older brands more often than newer brands. Older consumers also do not principally buy older brands. Therefore, brands of all ages compete for consumers of all ages. Findings indicate that for newer brands, older consumers should not be ignored as a market for growing the brand. For older brands, despite the default advantage of long-term exposure of older consumers, such advantage will fade if these brands fail to maintain a competitive presence in the market, as older consumers trial and become loyal to newer brands.

Keywords: Older consumers; Brand choice; Brand loyalty (search for similar items in EconPapers)
Date: 2020
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Citations: View citations in EconPapers (8)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:joreco:v:52:y:2020:i:c:s0969698919301262

DOI: 10.1016/j.jretconser.2019.101893

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