 Transformative places and the citizenship experience: A dynamic perspective of disasters, transitional servicescapes, and place attachmentFinsterwalder, Jörg, Chen, Ning (Chris), C. Michael Hall, Girish Prayag and Alastair Tombs Journal of Retailing and Consumer Services, 2024, vol. 77, issue C Abstract: A city can be regarded as a servicescape, serving its citizens by providing the opportunity to co-create and experience services, such as in the retail or hospitality sectors. In case of a disaster and the collapse or (partial) destruction of a city's servicescape, the connection of citizens to place, i.e., their place attachment might be impeded, transformed or lost as might be their usual citizenship experiences. The present paper fuses the domains of Transformative Service Research (TSR), environmental psychology, disaster science, and citizenship experiences. Via an exploratory qualitative investigation it finds that transitional, i.e., temporary servicescapes which are put into place until more permanent servicescapes can be rebuilt, can be transformative places in regard to co-creating novel citizenship experiences to “re-attach†residents to their city. Keywords: Transformative service research; Transformative places; Transitional servicescapes; Place attachment; Citizenship experience; Disaster (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:eee:joreco:v:77:y:2024:i:c:s096969892300379x DOI: 10.1016/j.jretconser.2023.103628 Access Statistics for this article Journal of Retailing and Consumer Services is currently edited by Harry Timmermans More articles in Journal of Retailing and Consumer Services from Elsevier |
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