Performance model of community pharmacies in low-middle income countries: A societal perspective

Maryam Ranghchian, Shima Sehat, Mehdi Akhgari and Gholamhossein Mehralian

Journal of Retailing and Consumer Services, 2018, vol. 40, issue C, 241-248

Abstract: During the last decades, pharmacies have been playing an important role in improving the health of societies; they provide pharmaceutical products and patients’ care services for communities. This study aimed to investigate the contribution of the managers’ skills to the performance of community pharmacies. This study is a cross-sectional survey that was performed using three separate self-administered questionnaires to collect data from managers, employees, and the clients of pharmacies. In order for answering to the research question, four hypotheses are developed and analyzed by using Structural Equation Modeling. The results supported the research model and revealed that mangers’ skill significantly influence the performance of the pharmacies in terms of client satisfaction, employee satisfaction, and financial outcome. In addition, the results highlighted that among the pharmacy performance, financial outcome is one that is greatly related to mangers’ skills.

Keywords: Community pharmacies; Managerial skills; Client satisfaction; Employee satisfaction; Financial performance; Iran (search for similar items in EconPapers)
Date: 2018
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Citations: View citations in EconPapers (1)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:joreco:v:40:y:2018:i:c:p:241-248

DOI: 10.1016/j.jretconser.2017.10.009

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