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Personalized ads on Facebook: An effective marketing tool for online marketers

Trang P. Tran

Journal of Retailing and Consumer Services, 2017, vol. 39, issue C, 230-242

Abstract: A growing number of researchers have examined the effects of personalized advertising in traditional media, however, little has been known about personalized advertising on Facebook. The primary objectives of this research are threefold: (1) Develop a comprehensive model that captures the effects of perceived personalized ads on Facebook on customer attitudinal and behavioral reactions (ad credibility, ad avoidance, ad skepticism, ad attitude, and behavioral intention) to the ad; (2) Test hypothesized relationships using two data sets collected through an online survey; and (3) Develop appropriate customer segments based on personal views of personalized ads on Facebook. The paper reveals that eleven out of thirteen hypotheses are supported and that three market segments are identified including Ad Lovers, Ad Accommodators, and Ad Haters. The paper concludes with conclusion and discussions highlighting managerial and research implications.

Keywords: Personalization; Cluster analysis; PLS-SEM; Social media (search for similar items in EconPapers)
Date: 2017
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