An exploratory investigation of factors affecting and best predicting the renewed adoption of mobile wallets

Claudel Mombeuil

Journal of Retailing and Consumer Services, 2020, vol. 55, issue C

Abstract: Foreign nationals often have no other choice than to adapt themselves to technological innovations of their host countries. This is particularly the case of individuals who are exposed temporarily to the world’s cashless societies where mobile wallets are the dominated payment method. Yet, little is known regarding continuous usage intentions among these individuals who have accumulated experience interacting with mobile wallets.This study explores how relative convenience, relative advantage, perceived privacy, and perceived security influence 'renewed adoption' of mobile wallets among experienced users of the leading Chinese mobile wallets. It also explores the best predictors of the renewed adoption intention of mobile wallet technology among these users. The results of this study show that each of the independent variables positively influences renewed adoption intentions. The results also show that relative advantage and perceived security as the best predictors of renewed adoption intention of mobile wallets. Based on the results of this study, practical and theoretical implications are provided.

Keywords: Relative convenience; Relative advantage; Perceived privacy; Perceived security; Mobile wallets; Renewed adoption; WeChat pay; Alipay (search for similar items in EconPapers)
Date: 2020
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Citations: View citations in EconPapers (15)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:joreco:v:55:y:2020:i:c:s0969698920302496

DOI: 10.1016/j.jretconser.2020.102127

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