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Identifying the critical factors of customer behavior: An integration perspective of marketing strategy and components of attitudes

Sheng-Fang Chou, Jeou-Shyan Horng, Chih-Hsing Sam Liu and Jun-You Lin

Journal of Retailing and Consumer Services, 2020, vol. 55, issue C

Abstract: The purpose of this empirical study is to operationalize the relationship of green marketing's influence on consumer attitudes via the mediating role of marketing mix towards green products to validate the proposed research model in the Taiwanese context of explaining consumers' willingness to be environmentally friendly. The model is based on structural equation modeling (SEM) from data collected from 977 online consumers. The findings revealed that green consumption intention was significantly and indirectly driven by attitude to green products. Additionally, the effect of perceived quality on marketing mix and consumer willingness in environmental concern is both significant and positive. However, when a restaurant has high consumer social responsibility (CnSR) for marketing mix, the consumer attitudes of cognitive, affective, and behavioral model (C-A-B model) is less effective. These findings have contributed to the revival of the theory of planned behavior (TPB) and offer a comprehensive understanding of consumer attitude, consumer social responsibility, marketing mix and perceived quality impact that a restaurant has on the ability to raise consumer willingness to purchase green products or food. We provides valuable suggestions to marketers to design from the perspective of green marketing policies and strategies in order to accommodate Taiwan's indigenous green restaurants.

Keywords: Marketing mix; Green marketing; Perceived quality; Consumer willingness (search for similar items in EconPapers)
Date: 2020
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DOI: 10.1016/j.jretconser.2020.102113

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