Determinants of repurchase intentions of real estate agent services: Direct and indirect effects of perceived ethicality

Nhat Quang Le and Magne Supphellen

Journal of Retailing and Consumer Services, 2017, vol. 35, issue C, 84-90

Abstract: Research on the psychological determinants of consumer repurchase decisions for professional services is limited. The authors focus on real estate agents and develop a model of determinants of repurchase intentions of agent services. The model was tested on a sample of clients (property sellers) for a Scandinavian real estate agent. The perceived ethicality of the service provider was found to influence repurchase intentions in three different ways. Clients’ co-production motivation moderated (increased) the effect of perceived ethicality. The findings have important implications for researchers and managers of real estate agent services.

Keywords: Professional services; Perceived ethicality; Repurchase intentions; Real estate agents (search for similar items in EconPapers)
Date: 2017
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Citations: View citations in EconPapers (3)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:joreco:v:35:y:2017:i:c:p:84-90

DOI: 10.1016/j.jretconser.2016.12.006

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