Social media content strategy for sport clubs to drive fan engagement

Balamurugan Annamalai, Masayuki Yoshida, Sanjeev Varshney, Atul Arun Pathak and Pingali Venugopal

Journal of Retailing and Consumer Services, 2021, vol. 62, issue C

Abstract: Social media brand pages act as excellent means for engaging consumers. While most sport clubs use social media such as Facebook to enhance fan engagement, extant research has given limited attention. This study aims to understand the impact of content type and vividness of Facebook content shared by sport clubs, on fan engagement. The findings are based on a netnography study on the Facebook platform among six cricket clubs of a major league – the Indian Premier League, covering approximately 4000 club-generated posts and recording more than 76 million impressions on the six sport clubs’ official fan pages over a span of 3 years (2015–2017). The volume of likes, comments, shares, and the valence of comments, on the Facebook fan pages, are used to measure fan engagement. We found that the social content garnered maximum contribution, while the remuneration-related content resulted in the least contribution. Photos, representing low vividness content, garnered the maximum number of likes and comments, while high vividness content (i.e., videos) were shared most often. Furthermore, the moderating impact of team performance and seasonality on the relationship between content type and fan engagement are explicated. This study contributes to the emerging research on social media in consumer engagement and sport marketing literature and provides practical prescriptions for sport clubs to enhance their ability to engage their fan base online.

Keywords: Consumer engagement; Content strategy; Cricket; Facebook; Fan engagement; Social media; Sport (search for similar items in EconPapers)
Date: 2021
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Citations: View citations in EconPapers (11)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:joreco:v:62:y:2021:i:c:s0969698921002149

DOI: 10.1016/j.jretconser.2021.102648

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