Managing heritage brands: A study of the sacralization of heritage stores in the luxury industry

Delphine Dion and Borraz, Stéphane

Journal of Retailing and Consumer Services, 2015, vol. 22, issue C, 77-84

Abstract: We investigate the concept of the heritage store, that is, the locations that lies at the heart of a brand׳s identity and history. Based on store observations and interviews with managers and sales personnel in the luxury industry, we analyze the characteristics of heritage stores and their role in the management of heritage brands. We show how managers sacralize a store׳s heritage to nurture the value proposition of the brand. Our analysis yields new insights into retailing, introducing the concept of the heritage store and emphasizing its sacralizalization. We outline the implications for retail marketing in developing and maintaining the sacralization of heritage stores.

Keywords: Heritage brand; Heritage store; Luxury; Sacralization; Myth; Ritual (search for similar items in EconPapers)
Date: 2015
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (31)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:joreco:v:22:y:2015:i:c:p:77-84

DOI: 10.1016/j.jretconser.2014.09.005

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