The effects of mall renovation on shopping values, satisfaction and spending behaviour

Jean-Charles Chebat, Richard Michon, Narjes Haj-Salem and Sandra Oliveira

Journal of Retailing and Consumer Services, 2014, vol. 21, issue 4, 610-618

Abstract: Managers renovate malls to keep up with newer shopping centres and retail formats that erode traffic. This paper investigates shoppers׳ psychological processes that trigger changes in spending behaviour in the renovated mall. Renovation has a direct impact on the perception of the mall atmosphere and an indirect one on shoppers׳ hedonic and utilitarian values, satisfaction, and spending. Renovation affects shoppers׳ spending through the perception of utilitarian shopping benefits.

Keywords: Shopping mall; Atmosphere; Shopping values; Shopping behaviour; Mall renovation; Spending behaviour (search for similar items in EconPapers)
Date: 2014
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Citations: View citations in EconPapers (29)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:joreco:v:21:y:2014:i:4:p:610-618

DOI: 10.1016/j.jretconser.2014.04.010

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