Efficiency and quality as economic dimensions of perceived value: Conceptualization, measurement, and effect on satisfaction

Sánchez-Fernández, Raquel and M. à ngeles Iniesta-Bonillo

Journal of Retailing and Consumer Services, 2009, vol. 16, issue 6, 425-433

Abstract: Perceived value has been analyzed from various perspectives, and a variety of typologies and dimensions have been suggested for the construct. Economic value is one of these types, which is posited in this study as being composed of two dimensions: efficiency and quality. Based on the typology of Holbrook [1999. Introduction to Consumer Value. In: Holbrook, M.B. (Ed.), Consumer Value. A Framework for Analysis and Research. London, pp. 1–28], the present study develops a conceptual framework and a measurement scale for these two components. The relationship between economic value and consumer satisfaction is also examined. The study also describes an empirical study that confirms the validity and usefulness of the proposed model. The results provide an operational tool for measuring economic value that will allow retailers to design suitable strategies for creating and delivering value to consumers. Furthermore, they demonstrate the usefulness of economic value as a concept in the study of consumer satisfaction.

Keywords: Perceived value; Economic value; Efficiency; Quality; Satisfaction; Retailing (search for similar items in EconPapers)
Date: 2009
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Citations: View citations in EconPapers (22)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:joreco:v:16:y:2009:i:6:p:425-433

DOI: 10.1016/j.jretconser.2009.06.003

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