Does a companion always enhance the shopping experience?

Adilson Borges, Jean-Charles Chebat and Barry J. Babin

Journal of Retailing and Consumer Services, 2010, vol. 17, issue 4, 294-299

Abstract: Shopping is inherently a social experience. Extant research has shown that shopping with someone enhances the overall shopping experience. Interestingly, little research qualifies the shopping companion effect. Here, we take into account just who the other person is as well as the level of identification that a shopper has with the shopping environment (high vs. low identification). This study shows limits to the classical effects (shopping with somebody is better) because the improved reactions when shopping with a family member are evident only when the consumer has a low level of identification. However, when the consumer identifies highly with a shopping environment, s/he finds more enjoyment and value shopping alone than with a family member. The results are consistent with theory suggesting consumers will act to protect a preferred experience.

Keywords: Shopping behavior; Shopping companion; Value; Retailing; Social context (search for similar items in EconPapers)
Date: 2010
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Citations: View citations in EconPapers (29)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:joreco:v:17:y:2010:i:4:p:294-299

DOI: 10.1016/j.jretconser.2010.02.007

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