Bi-directional and stratified demeanour in value forming service encounter interactions

Per Echeverri and Nicklas Salomonson

Journal of Retailing and Consumer Services, 2017, vol. 36, issue C, 93-102

Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:eee:joreco:v:36:y:2017:i:c:p:93-102

DOI: 10.1016/j.jretconser.2017.01.007

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