Examining the effect of flow experience on online purchase: A novel approach to the flow theory based on hedonic and utilitarian value

Behcet Yalin Ozkara, Mujdat Ozmen and Jong Woo Kim

Journal of Retailing and Consumer Services, 2017, vol. 37, issue C, 119-131

Abstract: The literature indicate that when flow is approached as unidimensional, its effects on online purchase intention are always positively significant, however the results of the studies where the flow is approached as a multidimensional level, is far from indicating a general tendency. The inconsistent results appeared in the literature are regarded as a result of overlooking both the utilitarian and hedonic significance of research context and the hedonic and utilitarian characteristics of the flow's sub-dimensions. In this direction, the effects of flow on online purchase intention are examined upon consideration of those two factors. Research's data were gathered via e-mail survey from an online shopping website's database. A total of 490 samples obtained in this study were analyzed with structural equation modeling. The results indicates that the flow's most valuable antecedent is feedback in the context of online purchase. The dimensions of “enjoyment†, “perceived control†and “merging of action and awareness†has positive and time distortion has negative significant effects on online purchase intention. However, no significant effects of the concentration and curiosity on online purchase intention were determined.

Keywords: Flow theory; Online purchase intention; Human computer interaction; Hedonic value; Utilitarian value (search for similar items in EconPapers)
Date: 2017
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Citations: View citations in EconPapers (29)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:joreco:v:37:y:2017:i:c:p:119-131

DOI: 10.1016/j.jretconser.2017.04.001

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