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Can constructive deviance be empowered? A multi-level field study in Australian supermarkets

Willem Mertens and Jan Recker

Journal of Retailing and Consumer Services, 2020, vol. 54, issue C

Abstract: We test four hypotheses about how leaders facilitate constructive deviance in the teams they manage. Constructive deviance describes ways of creating value by departing from common ways of working. We test a multi-level model that suggests links between various leadership behaviors, psychological empowerment, and constructive deviance at the individual and team levels. Our findings add nuance to the prevalent assumption that empowered employees engage in more constructive deviance than unempowered employees do by suggesting that, rather than stimulating constructive deviance, empowerment makes deviance unnecessary. We detail implications for management.

Keywords: Constructive deviance; Psychological empowerment; Empowering leadership behavior; Survey; Multi-level modeling (search for similar items in EconPapers)
Date: 2020
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DOI: 10.1016/j.jretconser.2020.102036

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Handle: RePEc:eee:joreco:v:54:y:2020:i:c:s0969698919310811