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The power of beauty? The interactive effects of awe and online reviews on purchase intentions

Felix Septianto, Joya A. Kemper and Choi, Jinyoung (Jane)

Journal of Retailing and Consumer Services, 2020, vol. 54, issue C

Abstract: Prior research has established that online consumer reviews can have significant influences on the evaluations of a product or a service. In particular, studies show that negative (vs. positive) reviews lead to unfavorable evaluations because they heighten purchase risk. The present research seeks to examine a contextual cue that can alleviate this potential problem. Across three studies, this research demonstrates how the emotion of awe – elicited by a beautiful product in the advertisement – can reduce the perception of purchase risk, leading to favorable consumer evaluations of a product or service even though it has negative reviews. The implications of this research are beneficial for advertisers by highlighting the potentials of eliciting awe (e.g., by utilizing beauty) in their advertisements.

Keywords: Awe; Online review; Beauty; Advertising (search for similar items in EconPapers)
Date: 2020
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DOI: 10.1016/j.jretconser.2020.102066

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