Mastering care management strategies to improve retailing: Mechanisms, capabilities, impacts and emerging opportunities

Francesca Serravalle and Eleonora Pantano

Journal of Retailing and Consumer Services, 2023, vol. 73, issue C

Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:eee:joreco:v:73:y:2023:i:c:s0969698923000450

DOI: 10.1016/j.jretconser.2023.103298

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