 How Product–Environment Brightness Contrast and Product Disarray Impact Consumer Choice in Retail EnvironmentsRyann Reynolds-McIlnay, Maureen Morrin and Jens Nordfält Journal of Retailing, 2017, vol. 93, issue 3, 266-282 Abstract: A conceptual model is developed to predict how consumers respond to in-store displays as a function of the extent to which a product’s brightness level (i.e., its perceived light-emitting quality) contrasts with that of its background environment and the product’s level of disarray. We show that products whose brightness levels contrast more with those of the retail environment are more preferred because they visually “pop out” (e.g., a dark product in a brightly lit store environment). However, this preference reverses when the products that pop out appear in disarray (i.e., are perceived to have been previously touched by other shoppers). Because most stores are bright environments, darker (vs. lighter) products in disarray are more likely to be perceived as contaminated and less pleasant, leading to avoidance behaviors, evident in reduced sales and preference. Theoretical and managerial implications are discussed. Keywords: In-store merchandising; Brightness contrast; Visual attention; Feature contrast; Display; Disarray (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:eee:jouret:v:93:y:2017:i:3:p:266-282 DOI: 10.1016/j.jretai.2017.03.003 Access Statistics for this article Journal of Retailing is currently edited by A. Roggeveen More articles in Journal of Retailing from Elsevier |
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