 An expanded model of logistics service quality: Incorporating logistics information technologyCarol C. Bienstock, Marla B. Royne, Dan Sherrell and Thomas F. Stafford International Journal of Production Economics, 2008, vol. 113, issue 1, 205-222 Abstract: This paper discusses recent developments in understanding and measuring logistics service quality (LSQ) and incorporates a framework (technology acceptance model (TAM)) to assess logistics information technology use and acceptance as an essential component of an expanded model of LSQ. The results of our empirical test of the expanded model of LSQ provide an interesting contrast to earlier TAM research with respect to the relationship of the two main TAM constructs of perceived ease of use (PEOU) and perceived usefulness (PU) of information technology with intentions to use information technology tools. Whereas previous TAM research has demonstrated PU as the stronger of the two constructs, our results provided evidence of approximately equal relationships between these two constructs and intentions to use information technology tools. Theoretical and managerial implications of these and other findings are discussed, along with suggestions for future research in this important area. Date: 2008 Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:eee:proeco:v:113:y:2008:i:1:p:205-222 Access Statistics for this article International Journal of Production Economics is currently edited by Stefan Minner More articles in International Journal of Production Economics from Elsevier |
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