Supply chain management for servitised products: A multi-industry case study

Mark Johnson and Carlos Mena

International Journal of Production Economics, 2008, vol. 114, issue 1, 27-39

Abstract: Manufacturers are combining products and services to provide greater value to the customer and to facilitate longer more profitable relationships. Organisations that pursue this route are following a strategy of servitisation, which requires the effective management of supply chains. Using a framework developed from the extant literature, case studies were conducted to explore the challenges and opportunities that face the supply chain management function within organisations that are pursuing a servitisation strategy. The case studies indicate that servitised supply chains are different to their production counterparts and need to be more responsive, relying on real-time information.

Date: 2008
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Persistent link: https://EconPapers.repec.org/RePEc:eee:proeco:v:114:y:2008:i:1:p:27-39

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