Ground handling services at European hub airports: Development of a performance measurement system for benchmarking

Stephan Schmidberger, Lydia Bals, Evi Hartmann and Christopher Jahns

International Journal of Production Economics, 2009, vol. 117, issue 1, 104-116

Abstract: The liberalization of ground handling in Europe forces airports to assess their performance relative to their competitors in order to remain competitive and sustain long-term competitive advantage. Together with main EU hub airports, action research was conducted for one year to develop a holistic performance measurement system (PMS) for ramp services. The resulting PMS entails a process-based perspective and reflects the supply chain of airport logistics. As the findings of an ex-post validation suggest, the system represents a suitable basis for competitive benchmarking activities.

Keywords: European; union; (EU); Hub; airports; Ground; handling; Benchmarking; Action; research (search for similar items in EconPapers)
Date: 2009
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Citations: View citations in EconPapers (15)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:proeco:v:117:y:2009:i:1:p:104-116

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