Customer initiated interorganizational information systems: The operational impacts and obstacles for small and medium sized suppliers

Jouni Kauremaa, Mikko Kärkkäinen and Timo Ala-Risku

International Journal of Production Economics, 2009, vol. 119, issue 2, 228-239

Abstract: Small and medium sized enterprises (SMEs) have typically remained outside integrated supply networks enabled by interorganizational information systems (IOISs). This paper investigates, by means of a case study, the operational impacts and implementation obstacles of customer initiated IOISs for SME suppliers. In particular, the paper compares the effectiveness of system-to-system and system-to-human integration. As a result we find that interorganizational system-to-human integration can provide operational benefits for non-initiating SMEs, but not as much as system-to-system integration. In addition, system-to-system integration appears elusive where resources are scarce and backend system capabilities limited.

Keywords: Interorganizational; information; systems; Small; and; medium; sized; enterprises; (SMEs); Supply; chain; integration; System-to-human; integration; System-to-system; integration (search for similar items in EconPapers)
Date: 2009
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Persistent link: https://EconPapers.repec.org/RePEc:eee:proeco:v:119:y:2009:i:2:p:228-239

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