Optimizing partners' choice in IS/IT outsourcing projects: The strategic decision of fuzzy VIKOR

Lisa Y. Chen and Tien-Chin Wang

International Journal of Production Economics, 2009, vol. 120, issue 1, 233-242

Abstract: The decision of strategic information system/information technology (IS/IT) outsourcing requires close attention to the evaluation of supplier/vendor selection process because the selection decision involves conflicting multiple criteria and is replete with complex decision-making problems. Selecting the most appropriate suppliers/vendors is considered an important strategic decision that may impact the performance of outsourcing engagements. The purpose of this study is to provide a more efficient delivery approach for evaluating and assessing possible suppliers/vendors. Using the fuzzy VIKOR method, this study provides a rational and systematic process for developing the best alternative and compromise solution under each of the selection criteria. The study's finding offers an important reference for resolving fuzzy multi-criteria decision-making problems.

Keywords: Outsourcing; Fuzzy; VIKOR; Multi-criteria; decision-making (search for similar items in EconPapers)
Date: 2009
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Citations: View citations in EconPapers (24)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:proeco:v:120:y:2009:i:1:p:233-242

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