The antecedents of dyadic quality performance and its effect on buyer-supplier relationship improvement

Jie Yang, Christina W.Y. Wong, Kee-hung Lai and Alfred Ngome Ntoko

International Journal of Production Economics, 2009, vol. 120, issue 1, 243-251

Abstract: This study develops and empirically tests a conceptual framework to investigate the antecedents of dyadic quality performance and its connection with buyer-supplier relationship (BSR) improvement. Drawing on the knowledge-based theory, we argue that BSR improvement is a consequence of dyadic quality performance in terms of mutual conformance to the quality requirements of the involved parties in a BSR. We also posit that information technology (IT) capability of firms, effective communication with suppliers, and customer knowledge management (KM) capability are determinants of dyadic quality performance. Path analysis performed on data collected from 137 of the top 500 manufacturers in China indicates that customer KM capability positively affects dyadic quality performance, which in turn is positively associated with BSR improvement. Implications and future research directions on BSR are discussed.

Keywords: Buyer-supplier; relationship; Quality; Performance; Knowledge-based; theory (search for similar items in EconPapers)
Date: 2009
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (17)

Downloads: (external link)
http://www.sciencedirect.com/science/article/pii/S0925-5273(08)00344-7
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eee:proeco:v:120:y:2009:i:1:p:243-251

Access Statistics for this article

International Journal of Production Economics is currently edited by Stefan Minner

More articles in International Journal of Production Economics from Elsevier
Bibliographic data for series maintained by Catherine Liu ().