Taking operations strategy into practice: Developing a process for defining priorities and performance measures

Edson Pinheiro de Lima, Sérgio Eduardo Gouvêa da Costa and Avides Reis de Faria

International Journal of Production Economics, 2009, vol. 122, issue 1, 403-418

Abstract: Enterprises' operations systems and environments, characterized by their complexity and dynamics, are challenging operations strategic management models. The study presented in this paper develops a process to integrate operations strategy content to operations performance measurement system design. Essentially, the developed methodology is based on Process Approach (Cambridge Approach) technique that systematizes procedures for generating a performance measures set coherent to operations strategy objectives and also produces a consistent strategy implementation process. To illustrate the development and the application of the proposed design methodology, findings of two case studies related to telecom engineering services companies are used. Results are discussed focusing on testing the proposed methodology in terms of its feasibility, usability, and utility. A refined process, organized in phases, steps, and procedures, is the final result of the presented study.

Keywords: Strategic; management; Operations; strategy; Action; plan; Performance; measurement (search for similar items in EconPapers)
Date: 2009
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Citations: View citations in EconPapers (7)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:proeco:v:122:y:2009:i:1:p:403-418

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