Supply chain integration and service oriented transformation: Evidence from Chinese equipment manufacturers

Yuanqiong He and Kin Keung Lai

International Journal of Production Economics, 2012, vol. 135, issue 2, 791-799

Abstract: This study builds a conceptual model to describe the relationships among operational integration and strategic integration of supply chain, product-based and customer action-based service provided by industrial manufacturers, and firm performance. Using sample data from Chinese equipment manufacturers, this study finds that operational integration of supply chain has positive direct effect on product-based service, while strategic integration has positive direct effect on customer action-based service. Furthermore, product-based service is the basic transformation strategy for industrial manufacturing companies and it has not only positive direct effect but also indirect effect through customer action-based service on firm performance.

Keywords: Operational integration of supply chain; Strategic integration of supply chain; Product-based service; Customer action-based service; Firm performance (search for similar items in EconPapers)
Date: 2012
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Citations: View citations in EconPapers (13)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:proeco:v:135:y:2012:i:2:p:791-799

DOI: 10.1016/j.ijpe.2011.10.013

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