Linking learning and knowledge creation to project success in Six Sigma projects: An empirical investigation

V. Arumugam, Jiju Antony and Maneesh Kumar

International Journal of Production Economics, 2013, vol. 141, issue 1, 388-402

Abstract: This study investigates the impact of two organizational antecedents, (1) Six Sigma resources (technical) and (2) team psychological safety (social), on learning behaviour and knowledge creation and, in turn, on the success of Six Sigma process improvement projects. The paper proposes an integrated model to explain process improvement implementation success through two learning activities undertaken by Six Sigma project teams: Knowing-what and Knowing-how. The conceptualization of these knowledge types in this research is different from usual conceptualization as it represents the knowledge brought into projects through various phases of Six Sigma projects. The three hypotheses proposed in the model were tested using the data collected from 52 Six Sigma project teams from a single organization. Regression analysis showed psychological safety affects project performance through knowing-how. Regression and bootstrapping analyses showed resources influence project performance through the combined mediation of knowing-what and knowing-how.

Keywords: Team learning; Six Sigma; Knowing-what; Knowing-how; Psychological safety; Project performance (search for similar items in EconPapers)
Date: 2013
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Citations: View citations in EconPapers (13)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:proeco:v:141:y:2013:i:1:p:388-402

DOI: 10.1016/j.ijpe.2012.09.003

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