 Process performance improvement in justice organizations—Pitfalls of performance measurementPetra Pekkanen and Petri Niemi International Journal of Production Economics, 2013, vol. 143, issue 2, 605-611 Abstract: The paper focuses on the problems and pitfalls of process performance measurement in justice organizations and the possible negative on process performance. The characteristics and pitfalls of process performance measurement in justice organizations are analyzed with two case studies conducted in two Finnish courts. The empirical findings are compared to the attributes of a good performance measurement system adopted from the literature. It is found that the main areas needing attention in judicial performance measurement are: understanding the causal relationships, improving the informativeness of used measures, improving the role of the measures as communication devices, and using the measures as incentives for improvement. On the basis of these findings, some potential solutions for improving performance measurement in public sector professional organizations are offered. Keywords: Performance measurement; Professional organization; Public sector; Justice organization (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:eee:proeco:v:143:y:2013:i:2:p:605-611 DOI: 10.1016/j.ijpe.2012.08.009 Access Statistics for this article International Journal of Production Economics is currently edited by Stefan Minner More articles in International Journal of Production Economics from Elsevier |
Is your work missing from RePEc? Here is how to contribute.
Questions or problems? Check the EconPapers FAQ or send mail to .
EconPapers is hosted by the
School of Business at Örebro University.