Measuring service outcomes for adaptive preventive maintenance

Mikael Öhman, Max Finne and Jan Holmström

International Journal of Production Economics, 2015, vol. 170, issue PB, 457-467

Abstract: Services account for an increasing share of economic activity in the western world. As part of this, preventive maintenance (PM) service volumes are constantly growing as a result of a growing (and aging) asset population and maintenance outsourcing. While the pursuit of improved service productivity is in the interest of both firms and nations, the challenges of measuring service performance, and more specifically service outcomes, persist. This paper presents an outcome-based measure for fleet PM, which has far-reaching implications considering service productivity and performance measurement.

Keywords: Service performance; Statistical process control; Outcome measurement; Preventive maintenance; Design science (search for similar items in EconPapers)
Date: 2015
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Citations: View citations in EconPapers (3)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:proeco:v:170:y:2015:i:pb:p:457-467

DOI: 10.1016/j.ijpe.2015.06.020

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