Innovating through services, co-creation and supplier integration: Cases from China

Min Zhang, Xiande Zhao, Chris Voss and Guilong Zhu

International Journal of Production Economics, 2016, vol. 171, issue P2, 289-300

Abstract: To develop and gain competitive advantage, Chinese manufacturers are innovating by developing solutions that include both tangible and intangible components. Service-dominant logic, which views supply chains as co-creation and resource integration networks, provides a useful perspective for investigating the roles of services, suppliers and customers in innovation. This study empirically explores how innovations are developed through services, co-creation with customers and supplier integration in China. This study uses an exploratory multiple-case-study approach. The data collection involves six manufacturing firms from the Pearl River Delta in China. We empirically identify two types of services (support services and solution services), two methods of co-creation (information acquisition and co-production) and two types of integration (internal integration and supplier integration). This study finds that support services and internal integration positively associate with information acquisition from customers. Solution services require both supplier integration and co-production with customers. This study contributes to the literature by providing empirical evidence on the roles of services in innovation and how to acquire resources and knowledge that is critical for innovation through collaboration with supply chain partners. The findings also provide guidelines to managers on how to use services, co-creation and integration to innovate efficiently and effectively.

Keywords: Innovation; Services; Co-creation; Supplier integration; Service-dominant logic (search for similar items in EconPapers)
Date: 2016
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (20)

Downloads: (external link)
http://www.sciencedirect.com/science/article/pii/S0925527315003643
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eee:proeco:v:171:y:2016:i:p2:p:289-300

DOI: 10.1016/j.ijpe.2015.09.026

Access Statistics for this article

International Journal of Production Economics is currently edited by Stefan Minner

More articles in International Journal of Production Economics from Elsevier
Bibliographic data for series maintained by Catherine Liu ().