A quantitative methodology to enhance a strategy map

Javier A. Moraga, Luis E. Quezada, Pedro I. Palominos, Astrid M. Oddershede and Hernán A. Silva

International Journal of Production Economics, 2020, vol. 219, issue C, 43-53

Abstract: This paper presents a methodology to improve the identification of causal relationships of an existing strategy map of a company, using a multi-decision criteria method. A strategy map is one of the components of a balanced scorecard (BSC). It contains strategic objectives grouped into four perspectives and the cause-effect link between those objectives. There is no “standard” method for identifying those relationships. In many companies, they are identified conceptually, using the experience and knowledge of the company's managers.

Keywords: Strategy map; Balanced scorecard; Manufacturing firms; DEMATEL; Cluster analysis (search for similar items in EconPapers)
Date: 2020
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Citations: View citations in EconPapers (4)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:proeco:v:219:y:2020:i:c:p:43-53

DOI: 10.1016/j.ijpe.2019.05.020

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