Economics at your fingertips  

Examining the impact of health information systems on healthcare service improvement: The case of reducing in patient-flow delays in a U.S. hospital

Jun-Ing Ker, Yichuan Wang and Nick Hajli

Technological Forecasting and Social Change, 2018, vol. 127, issue C, 188-198

Abstract: The impact of Health Information Systems (HIS) on healthcare service improvement is well known; however, there has been a limited amount of research regarding the HIS payoff and how this has influenced the quality of patient care. By focusing on Kaizen, this study investigates the possibility of reducing patient-flow delays of outpatients using the HIS. By using a six-step Kaizen method, the root causes of patient-flow delays in the outpatient surgery process were first identified, followed by the development of potential solutions and implementation plans. Afterwards, the role the HIS has on the outpatient surgery process and the economic impact it can have on patient care operations were analyzed. The findings of this study indicate that the adoption of HIS has great potential to not only minimize the chaos and disorder in the outpatient surgery unit but also lead to a reduction of time and cost in relation to patient flow.

Keywords: Health information systems (HIS); Patient-flow delays; Kaizen method; Process improvement; Healthcare (search for similar items in EconPapers)
Date: 2018
References: View references in EconPapers View complete reference list from CitEc
Citations Track citations by RSS feed

Downloads: (external link)
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link:

Access Statistics for this article

Technological Forecasting and Social Change is currently edited by Fred Phillips

More articles in Technological Forecasting and Social Change from Elsevier
Series data maintained by Dana Niculescu ().

Page updated 2018-02-24
Handle: RePEc:eee:tefoso:v:127:y:2018:i:c:p:188-198