 Examining the impact of health information systems on healthcare service improvement: The case of reducing in patient-flow delays in a U.S. hospitalJun-Ing Ker, Yichuan Wang and Nick Hajli Technological Forecasting and Social Change, 2018, vol. 127, issue C, 188-198 Abstract: The impact of Health Information Systems (HIS) on healthcare service improvement is well known; however, there has been a limited amount of research regarding the HIS payoff and how this has influenced the quality of patient care. By focusing on Kaizen, this study investigates the possibility of reducing patient-flow delays of outpatients using the HIS. By using a six-step Kaizen method, the root causes of patient-flow delays in the outpatient surgery process were first identified, followed by the development of potential solutions and implementation plans. Afterwards, the role the HIS has on the outpatient surgery process and the economic impact it can have on patient care operations were analyzed. The findings of this study indicate that the adoption of HIS has great potential to not only minimize the chaos and disorder in the outpatient surgery unit but also lead to a reduction of time and cost in relation to patient flow. Keywords: Health information systems (HIS); Patient-flow delays; Kaizen method; Process improvement; Healthcare (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:eee:tefoso:v:127:y:2018:i:c:p:188-198 DOI: 10.1016/j.techfore.2017.07.013 Access Statistics for this article Technological Forecasting and Social Change is currently edited by Fred Phillips More articles in Technological Forecasting and Social Change from Elsevier |
Is your work missing from RePEc? Here is how to contribute.
Questions or problems? Check the EconPapers FAQ or send mail to .
EconPapers is hosted by the
School of Business at Örebro University.