Mobile payment is not all the same: The adoption of mobile payment systems depending on the technology applied

Iviane Ramos de Luna, Francisco Liébana-Cabanillas, Juan Sánchez-Fernández and Francisco Muñoz-Leiva

Technological Forecasting and Social Change, 2019, vol. 146, issue C, 931-944

Abstract: This study compares the factors that determine consumer acceptance SMS (Short Message Service), NFC (Near Field Communication) and QR (Quick Response) mobile payment systems, in addition to determining the principal factors which influence the adoption of these mobile payment systems as means payment. A comprehensive review of the scientific literature has justified the development of a behavioral model that explains intention to use of mobile payments. The results and novelty of this research lies in the formulation of a different behavior according to the use given by users to each of the proposed payment tools. The conclusions and implications for management provide alternatives for companies.

Keywords: Mobile payments; Payments adoption; NFC; QR; SMS (search for similar items in EconPapers)
Date: 2019
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (28)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:tefoso:v:146:y:2019:i:c:p:931-944

DOI: 10.1016/j.techfore.2018.09.018

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