 What hinders the usage of smartphone payments in Russia? Perception of technological and security barriersEkaterina Semerikova Technological Forecasting and Social Change, 2020, vol. 161, issue C Abstract: Russia has become one of the largest markets for contactless transactions via smartphone wallets, however, the share of smartphone payments is still much lower than that of plastic cards. This research aims to understand how the perception of technological and security barriers impacts the probability of smartphone use for offline payments in Russia. The analysis uses a representative sample of 1016 Russian cardholders gathered via an online survey in 2019. The study shows that the perception of such barriers as the fear of losing one's smartphone, entering the smartphone password in public places and a slower payment process negatively impacts the probability of using a smartphone as a payment instrument in Russia. The results imply that there is a potential to lower at least the perceived security barriers to further smartphone payments adoption that appear due to the consumers’ lack of knowledge of how they work. Keywords: Smartphone payments; Apple pay; Mobile payments; Financial innovations; Retail payments; Financial services (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:eee:tefoso:v:161:y:2020:i:c:s0040162520311380 DOI: 10.1016/j.techfore.2020.120312 Access Statistics for this article Technological Forecasting and Social Change is currently edited by Fred Phillips More articles in Technological Forecasting and Social Change from Elsevier |
Is your work missing from RePEc? Here is how to contribute.
Questions or problems? Check the EconPapers FAQ or send mail to .
EconPapers is hosted by the
School of Business at Örebro University.