Spanish SMEs’ digitalization enablers: E-Receipt applications to the offline retail market

Sorin Gavrila Gavrila and Antonio de Lucas Ancillo

Technological Forecasting and Social Change, 2021, vol. 162, issue C

Abstract: The brick-and-mortar retail SMEs (Small and Medium Enterprises) market is confronted with unprecedented challenges: digitization procurement in a company not prepared for a digitalized business model, and the actual digitalization process of the business model, which not only changes the business rules but disrupts them with new possibilities.

Keywords: Spanish SMEs’ innovation, Spanish SMEs’ digitalization, E-receipts; Customer analytics, Cloud technologies, Offline retail (search for similar items in EconPapers)
Date: 2021
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Citations: View citations in EconPapers (7)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:tefoso:v:162:y:2021:i:c:s0040162520312075

DOI: 10.1016/j.techfore.2020.120381

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