Digital platformisation as public sector transformation strategy: A case of Ghana's paperless port

P.K. Senyo, John Effah and Ellis L.C. Osabutey

Technological Forecasting and Social Change, 2021, vol. 162, issue C

Abstract: Public sector organisations around the world are deploying digital platforms as part of their transformational strategy. However, prior research has predominantly focused on developed economies with stable institutional environments, while limited studies exist on less developed economies. Notwithstanding the digital divide, institutional voids, economic and development challenges facing less developed economies, digital platformisation as a strategy is fuelling technology leapfrogging in public sector transformation. Drawing on a case study of Ghana's paperless port digital transformation and the technology affordance theory, we address the research question: “How can digital platformisation facilitate public sector transformation?” Based on the findings and the technology affordance theory, this study develops a transformational affordance framework (TAF) and offers propositions on how digital platforms can enable public sector transformation.

Keywords: Digital platforms; Digital platformisation; Technology affordance; Transformational affordance framework; Developing economies; Public sector transformation; Paperless port (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (16)

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Persistent link: https://EconPapers.repec.org/RePEc:eee:tefoso:v:162:y:2021:i:c:s0040162520312130

DOI: 10.1016/j.techfore.2020.120387

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