Value co-creation in online healthcare communities

Farid Shirazi, Yun Wu, Ali Hajli, Arash H. Zadeh, Nick Hajli and Xiaolin Lin

Technological Forecasting and Social Change, 2021, vol. 167, issue C

Abstract: The extant research sheds light on the vital role of co-creation in online healthcare communities (OHCs) as nascent peer-to-peer co-creation platforms in public health and wellbeing. However, more investigation of the underlying factors affecting patient value co-creation in OHCs is required. This study relies on the socio-technical theory to identify the social and technical factors that impact healthcare users' intention to co-create value. Analysis of survey data gathered from users of Top 10 healthcare-based pages on Facebook indicated that both social and technical factors are salient in the prediction of value co-creation in OHCs. More specifically, social support and its antecedents (i.e., perceived privacy risk and social media interactivity), as well as government IT infrastructures and perceived control of information, are found to be the critical antecedents of value co-creation intention. However, social support emerged as the most potent predictor of value co-creation relative to government IT infrastructures and control of information. The theoretical and practical contributions of the findings are discussed.

Keywords: Value co-creation; Online healthcare communities; Government IT support; Social support; Perceived privacy risk; Socio-technical theory (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations: View citations in EconPapers (9)

Downloads: (external link)
http://www.sciencedirect.com/science/article/pii/S0040162521000974
Full text for ScienceDirect subscribers only

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:eee:tefoso:v:167:y:2021:i:c:s0040162521000974

DOI: 10.1016/j.techfore.2021.120665

Access Statistics for this article

Technological Forecasting and Social Change is currently edited by Fred Phillips

More articles in Technological Forecasting and Social Change from Elsevier
Bibliographic data for series maintained by Catherine Liu ().